Tim S.
Stay Away
Deceitful, inexperienced, terrible. During the 'sell', they imply or actually state they will do work beyond the promised number of pages, but end up saying, 'nope, sorry'. Examples of incompetence: 1. You ask for some feature, and they provide NO GUIDANCE on whether that feature will perform adequately on a typical hosting platform. 2. You find an error for a function that exists on 10 pages, and they will only fix the one instance you find instead of fixing the function error all the places it exists.
Response from DesignizedMay 9, 2024
Dear Tim, Thank you for taking the time to share your feedback. We truly value all input from our clients as it is instrumental in our continuous efforts to enhance our services and offerings. We're genuinely sorry to hear about your recent experience with us. We understand your concerns regarding the scope of work and support provided after the completion of your project. Our team is dedicated to delivering the highest standard of service, and we regret any miscommunication or misunderstandings that may have occurred. Upon reviewing our records, it appears that we not only fulfilled the commitments outlined in your package but also delivered additional pages beyond the agreed-upon scope. We had clear communication with our project manager throughout the process, and we recall that you expressed satisfaction with the service at that time. Therefore, we were surprised by the timing of your review, nearly a year after project completion. Regarding your mention of additional work beyond the promised number of pages, our packages are designed to offer specific deliverables. However, we always strive to exceed expectations whenever feasible. In your case, we developed and integrated almost double the number of pages initially outlined in the package. We apologize if there was any misunderstanding in this regard. In terms of support, we do offer a complimentary one-month support period following project completion to address any immediate issues or concerns. Beyond this period, additional modifications or changes are indeed subject to our standard fee structure, which is determined by the complexity of the request. Regarding your specific points: We understand the importance of ensuring performance and compatibility with different hosting platforms. We regret any oversight in providing guidance on this matter and will take your feedback into consideration to enhance our service offerings. We strive for comprehensive solutions and apologize if our response did not meet your expectations. Our goal is to rectify errors across all instances promptly and efficiently. Your feedback is incredibly valuable to us, and we would appreciate the opportunity to discuss your concerns further and explore potential resolutions. Please feel free to reach out to our support team directly at [email protected] with more details so we can work towards addressing your issues. Thank you once again for bringing this matter to our attention. We sincerely hope to regain your confidence in our services and look forward to assisting you further. Best regards, Customer Relations Team Designized.com