John
Avoid this company at all costs
Avoid this company at all costs. I ordered a picture. The picture sent out was not the one advertised. I reached out to Designity Art and explained this and they insisted that the picture be returned for a refund. I sent them detailed photos as requested. Communication from Designity Art has been incredibly poor. All returns need to be sent back to their office in the USA at your expense. So an £85 picture has cost me £40 to get my refund. There has been no apology or explanation. I’ve given the company ample opportunities to do the right thing and they ignore my emails. I’m left out of pocket and feeling very disappointed. Avoid. Avoid. Avoid.
Response from Designity ArtDec 13, 2024
Hi John, thanks for sharing your feedback. Our return policy is published and easily accessible on the website indicating that return cost is customers' responsibility. Your order was refunded within 24 hours of receiving the package. Feel free to reach out if you have any questions or concerns.