Designer DramDesigner Dram is listed under Beverages & Liquor.
Designer Dram (designerdram.com) has 436 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Ashley N.
I received the product quicker than expected which was good since it was a Christmas gift. The packaging and bottle looked amazing and for the price I paid, you’d think I spent way more based on the quality of packaging and the bottle.
Delaine
This is the greatest gift for people who have everything. <3
Todd
My nephew and electronic dance music (EDM) artist/producer loved it!
Amy L.
The bottle is beautiful, however I would like to see the custom labels abit bigger. Also the label needs to read what kind it is, not just a generic whiskey. I.e. if it's a bourbon or rye the label needs to say that not just a card in the back of the box. Overall very happy with the product.
Response from Designer DramDec 24, 2022
Thank you for your review! We are thrilled to hear that you loved your bottle and whiskey. The component of the label that you're referring to is "American Straight Whiskey" is actually tied to the TTB's approval of our product and is thus something that we unfortunately can not change. This is the one of the reasons we include an insert with your specific whiskey recipe with your Designer Dram, so that you know all the components of your Designer Dram! Please feel free to reach out to us at any time at [email protected] if we can be of further assistance.
customer
The packaging was amazing and the quality of the whisky.
Bruce R.
Now that I received the product, I'm happy to edit my review. The packaging is amazing and the whiskey is fantastic! The recipient was blown away by his Christmas gift and I'm guessing he'll be ordering more. I stand by my position that Designer Dram should not provide tracking information if the customer cannot access delivery status. They should wait until the package clears the tiered shipping/clearance system and THEN provide tracking info. Otherwise, they are confusing the customer and setting false expectations. Which is exactly what happened in this scenario. That misstep is the reason for four stars versus five. [Original post 12/17] I haven't even received the whiskey yet and I'm giving Designer Dram one star because of their complete lack of responsibility in the shipping process. The site says that while turnaround times could be 2-4 weeks, when I ordered on December 1st, they estimated 2 weeks. I received tracking information on 12/14 but the info is useless! As of 12/19, the package has not arrived at their shipping partner's warehouse. They're telling me it left their facility on 12/9, but no one knows exactly where it is and when I will receive it. Using words like “should be,” “at some stage” and "we estimate" does not make a customer feel good when they're trying to get arrival status for a Christmas gift! Take some responsibility and provide accurate and reliable shipping information! Own the customer experience from end-to-end!!!
Response from Designer DramDec 18, 2022
Hi Bruce, Thank you for your review. We are understand that you are under a time crunch, though we are sorry to see that you have provided feedback before trying our actual product. In terms of customer service, our team has sent you a number of emails explaining the process from the inception of your relationship with us. As we have explained through the our communication: - Due to the regulatory environment in your state deliveries take longer than our 2 week average for our other delivery states - we can not circumvent this process and we have to comply with all federal and state regulations pertaining to the shipping of distilled spirits - Couriers are under increased strain due to the high order volumes over the holiday season and we are thus seeing delays across the system - these are businesses are independent to ours and we have no control over a couriers internal business and delivery process. We really do hope that you and the recipient enjoy your Designer Dram as our team puts a lot of heart and science into every creation as you can tell by the feedback from customers that have reviewed our product. We wish you a happy holidays.
Jen
This was the most amazing gift I’ve ever given anyone. The ability to personalize every aspect was extra special and then the finished product totally exceeded my expectations.
Leslie T.
Gorgeous packaging, the quality was exceptional, packaging was lovely and came in a very timely fashion. The recipient loved it as well.
