Designer DramReviews of designerdram.com

Response from Designer DramSep 16, 2021

Hello Betty / Tim, We’re terribly sorry to hear that your experience was anything less than the incredible one we strive to create every day. Your feedback is the first of its kind we have received to date, as you may note from our list of reviews. We are always open to feedback as customer experience is at the very heart of our brand. First and foremost, we are glad to see that you are a repeat customer, having received a whiskey and consequently gifting one to someone else. We are sorry that we had to decline the free sample you requested of your gift recipient’s blend in order to review us, moments before you posted your review. Shipping alcohol is complex and highly regulated - we have to use the three-tier system - and this is expensive, so we typically don’t offer or give out free samples because of the high cost. To the whiskey - we pride ourselves on our whiskey selection – our barrels are handpicked by incredible master distillers and are sourced from MGP Ingredients in Indiana – the largest distillery in the US, and one that is utilized by some of the most loved master distillers and distilleries in their flagship products. They are renowned for their consistently excellent quality. With regards to the proof, our master distiller is incredible in his knowledge of and treatment of whiskey, not to mention he has a PhD in chemistry, and all our whiskey is proofed meticulously to the desired ABV. Having said that, we respect that each individual has their own unique palate, which is the very basis upon which our company was founded – to honor that. We wish you would have reached out when you first received your whiskey and let us know that it wasn’t to your liking so we could have addressed it then, as we want nothing but positive experiences for our customers. Once again, we’re sorry you didn’t enjoy your experience. If you have any questions, we are always happy and available to answer them at [email protected].