Eric
Deceptive marketing & ordering process
Highly questionable ordering process... I ordered a Definitive Technology ProMonitor speaker. I received the order number, and then a day later a follow-up email from "sales" with the following message: "Your order #20011xxxx has been updated to: Canceled. Sorry we can not sell only 1 pc. These are priced individually for marketing reasons but must be sold as a pair." The product description on the website clearly states "Available individually". I replied back to the email asking for clarification since it doesn't say anywhere that two units must be purchased. No reply back (4 days now). If you do decide to order something from designeraudiovideo (dot) com, I strongly recommend you to take a screenshot of the ordering process pages so you can hold them accountable and keep everybody honest. Anticipate sales or customer service team to be slow or non-responsive.


