Design EminentReviews of designeminent.com

When I started working for the company I was so impressed with how fast they worked and the professionalism of the team when they designed my logo. Once the website design started it was absolutely terrible. Not only do they hit you with hidden fees, promise you there are no more fees, then hit you again with more but they STEAL your money and commit fraud. I asked to have the login for the website so that I could help them fix spacing errors instead of trying to explain over the phone or messaging system. I didn’t hear back after a week so I asked again and then received a notification from my bank that $350 was taken from my account from them. I immediately talked to Ferris Marven (my account leader) and was told that’s what it cost in order for me to get a login. I related that they most definitely did not have my consent to take money from my account. I was told that day (Monday) and the next (Tuesday) that the refund was processed on Monday. Tuesday I talked with Dennis Taylor who is Ferris Marven’s boss who again told us the refund was processed Monday. By Friday we talked again with Dennis who related no refund was processed but was assured that the refund would be processed after the phone call. The next Tuesday comes around with still no refund. We talk to Dennis again who assures us the refund was processed on Friday and that he will provide receipt of refund. By Thursday we have continued to not receive money that was stolen from our account. We talk to Dennis who says he will provide receipt. We eventually talk to the CEO of the company Jerry Miller who relates they do not refund money. Remind you this is money they have stolen from my account without authorization. Jerry Miller the CEO says he is doing us a favor to refund our money in a MONTH! I cannot in good faith recommend this company to anyone. The worst customer service I have ever received, I’ve been lied to, I’ve been stolen from, and even the CEO does not care!!

I Paid for my logo design package, but they would not release it to me. They said I needed to pay an additional $399 for the file. After 45 minutes on the phone with various supervisors, I was told they would release my logo immediately, but never did. Designutility, Designproficient and Designeminent are the same company. As for someone who is thinking about getting work done, STAY AWAY as they will LIE and scam you into paying more AND you will NEVER receive the product you initially paid for. Consider yourself warned.

Horrible experience and complete waste of money. Asked Design Eminent to put together a pretty simple Wordpress based blog site for me. Took forever to come up with a design I liked and then had to ask for the same revisions repeatedly. Sometimes I had to wonder if they were even looking at the results of their work before sending me the next release, because some of them were just awful. Part of the package they sold me was supposed to include a year of hosting. However, after everything was completed and I signed off on the final design, I received a message offering to sell me hosting services. They told me the included 1 yr was shared hosting which would not allow me to point my already registered domain name to the site. When I refused to pay that they provided me with what was supposed to be the deployment files for my site. I took it to three different hosting vendors, paid professional services fees for migration services, only to find out that what they had provided was not deploy-able. They used and customized a theme that they did not provide, the final product included ad frames which I specifically said I did not want, and what were supposed to be my twitter feed embedded and links to my social media profiles, instead went to theirs. After spending nearly $1000, I feel like I've come away with next to nothing and am now starting from scratch building my site myself. My advice go to a reputable company, Design Eminent is not it. UPDATE AS OF FEB 2020: Since leaving this review, Design Eminent has contacted me repeatedly trying to get me to remove the review. They've emailed and called my phone. When they call, if I don't answer they call 2, 3, even 4 more times in the same day. They'll go away for a while then come back again every couple month. After months of silence I thought they were done, but then they apparently just got a new brand manager who kicked off this behavior all over again. I can't recommend strongly enough that you stay away from this company.

Shaddy business and high hidden cost!!!

My logo design team went above and beyond to create the perfect and professional logo for my new business. They were wonderful to work with especially since I didn’t know what I wanted at first and worked with changes in color whenever asked. The team worked fast and was patient to work with! The team made it very hard to finalize a logo due to so many amazing choices! Definitely recommend to anyone seeking a professional logo design! Update: I still absolutely love the logo that I got out of working with this company. However all I ever got out of the $800 I spent in total was a logo. This company promised to give me a social media banner with my logo for this review along with all of my other stationary that was supposed to come in the package. I never received any of it. I also worked with them on a website. That led to being scammed out of hundreds of more money and the company STEALING money from me by charging my card without authorization. Upon contacting them we were told they would immediately refund the money, shocker...that did NOT happen and even the CEO told us that it wasn’t their policy to refund STOLEN money. They also refused to continue working with me after stealing from me due to me posting an HONEST review. They said they would not work with me until the bad review was deleted. Six months after we finally cut our losses they called me FOURTEEN times in a row while I was at work from Design Eminent and Octalogo without leaving a single message. I would highly advise everyone to save your money, save yourself from being stolen from, and work with another company! This entire company is a scam!

Was in the buying process. They lied to me so that i would pay more for something that i did not need. Designproficient and Designeminent are under the same company! Designeminent offered me a payment form, designproficient knew about me and said they only do bank wires. To anybody that got any design work done there is most likely some sort of digital arbitrage going on. As for someone who is thinking about getting work done, stay away as they will try to scam you into paying more.

I had asked for a new template for my site and the company created a whole new website. That’s not what was delivered. I was okay with this before we ran into so many other issues. I asked for a mobile update that needed to be done before the site was launched. It wasn’t. The site was launched before the update was made. It was an important update because it changed the look above the fold and added search functionality that was already on the site that I wanted to keep. I asked to be notified as soon as the site was launched. I wasn’t. I found out myself that the site was launched over two days earlier. I was told that if the site went live, the URLs wouldn’t change, and they would be the same as they were on the current live site. They were not the same. Knowing this, I asked for, and was told I would get login information when my site went live, so I could add redirects. I didn’t get a login when the site when live. My website had been showing 404 messages because SERPs were sending them to dead pages because redirects weren’t in place. I was given no way to log in to add redirects. My site was throwing 404 errors for over 2 days. I was charged $250 for a licensing fee after my contract said my $500 was a 1 time fee and I was not liable to make any further payments upon completion of the project. I was not told that the site wouldn’t be mobile friendly under the contract when this is now a mobile first world. I was charged another $250 for this when this should have been in the original contract with appropriate fees. Note: I was trying to be okay with a lot of these things, sacrificing satisfaction, but when the site was launched and there were non-mobile friendly elements that I wanted corrected before launch, coupled with the fact that I wasn’t informed of the launch and had to find out about it myself over two days after launch is unacceptable, and at that point I had enough. I no longer trust the company and the company has no intention of giving a refund when my contract states 100% satisfaction guarantee and 100% money back guarantee. They told me because they did work on the site, the money back guarantee was void. I will not be receiving a refund. $1000 down the drain. I would not recommend this company.

Design eminent did a great job for me I needed a logo for a new business I was starting I gave them some direction and they came back with five great ideas one of which I just tweaked a little to my Liking And I started using it immediately. But one year later I got a call from them wanting me to Register my logo and I was not intrersted at the time. the next thing I know there is a $400 charge on my card. I tried to call them and they refused to answer my call. I call the credit card company and requested a refund. Block Design Eminent and will never use them again.