Designed By MemoriesReviews of designedbymemories.com

IF YOU ALREADY PURCHASED FROM THEM YOU ARE SCREWED! It appears to be a small mama pop organization that outsources to China or some other country. This past month they seem to have been hit with delays and canceled orders and are panicking. One of the customer service reps, Jessica Miller, threatens legal action and insults you when you try to find out where your product is. They tout 5 to 7 days to ship And everyone who is leaving messages like me has waited over 30 days. I have attempted to cancel my order with no guarantee I will get a refund so I am working with my bank to do a chargeback. By the looks of things this company will be out of business soon. However there are still people out there who are enamored with this type of artwork. Do your research! Avoid these clowns

It appears I’m having the same trouble with my order place mid February. And it appears the same, nasty attitude manager, Jessica Miller, has other complaints from other customers. I had used them before and had absolutely no problem and it was beautiful work. Thought I would order again for a friend whose furbaby crossed the rainbow bridge at the time of my order. Such a disappointment and tonight I canceled the order. Will never use again and will discourage my friends and family who I told them about this company to never ever use. What a difference in customer service and receiving your order in a timely manner in over year when I last ordered.

Horrible experience witht this company. Still trying to receive a refund or portrait after 2 months!! BUYER BEWARE!!

I placed two orders with Designed by Memories about a week apart. The first order I got a prompt response that it was being processed. The second order I received no response, although they did promptly charge my credit card. Then they told me my first order was being delayed. I kept my inquiries about the status of the orders separate from each other. I did not inquire about both of the orders on the same email. Eventually, without telling me, they cancelled the first order for some reason, and they reimbursed my credit card. I then inquired for the third time about the second order, and clearly Ms. Alexander got confused thinking I was inquiring about the first order. She then sent me this very "professional" email response: On 03/13/2024 12:27 AM PDT Designed By Memories Support wrote: What's wrong with you? We already refunded you. Do you even know how to read? We're now getting our legal team involved. You're insane. Stephanie Alexander Designed By Memories Customer Support Team Manager I had to go to my credit card to get a credit for this order. Designed by Memories did nothing to address the problem with the second order. They also have never apologized for the above inappropriate email response to a simple question. I will not ever do business with this bunch again!!!

Very disappointing; ordered my item 30 days out and still did not receive the item for Valentine’s Day!Terrible follow up service and cancelled my order. “They” claimed the order was lost at their vendor and did not offer any tip of option, outside of getting it back in order and sending immediately, never happened!👎🏼

Unfortunately I didn’t check the reviews prior to sending my order. Without all the details which are the same as others take my advice and don’t order from these people. Not a way to run a business. Placed my order 2 weeks before Valentine’s Day. Here we are March 1 2024.

Worst customer service ever. Sent a question about my order 4 weeks after I ordered it and took 5 days to get a response. Response was I’ll ping my team. Another week goes by, I sent another email and no response a week later. Still waiting…buyer beware! Terrible company!

I’ve ordered a portrait in the beginning of January. I have yet to be contacted about my portrait. This was a gift for a Sweet 16 party. The party was last week. I’m not happy with the customer service. I’ve emailed them 3 times. All I get is a robot response & they have yet to reach out..