Designed By MemoriesReviews of designedbymemories.com

The WORST Customer Support Manager EVER! I ordered mid March for a picture to be used in a wedding reception. I can understand a delay of if a contractor fail which I was notified they did. Sadly, disappointing and near unforgivable, the customer service manager has failed epically, and unapologetically after approving the preview at least four times and dispute a promise to get it in the mail two weeks ago, I STILL DO NOT HAVE the product to be given as a wedding gift and use for the reception and wedding held last weekend. The product this company offers is beautiful but the customer service manage only makes snide remarks projecting any responsibility toward herself toward me for feeling disappointed. The last communication I made was either get the product in mail or refund the money immediately. I held out a small ray of hope, the product would arrive before I left, but it didn’t. If anyone in authority over this heartless wretch sees this, I hope they will contact me. I’d love for him to see the email thread and how callus and unfeeling she is. There is NO SUPPORT and NO CUSTOMER SERVICE. I guess I’ll have to file fraud with my bank to get my money back.

Designed by Memories appears to have disappointed many within the last several months. I’m guessing someone new took over or they just stopped caring. I’ve placed many orders from them in the past and have always been pleased with the product and receipt of product time-frame. Not this time; order #7102124 was purchased February 18th and to date I’ve received no product and no tracking information despite numerous requests for tracking and shipping details. Jessica Miller is the only person responding to emails it seems and claims to be the customer support team manager. If this information is true then I would also say, BUYER BEWARE - take your business elsewhere! Incredibly poor customer service and the team manager is rude as can be. It’s unfortunate that this company has started 2024 out by stealing money from people and disappointing with no product deliveries. I’m pretty sure the business is going under and they’re just taking people’s money at this point. Spare yourself the headache and do business with a trusted company.

I ordered a very special picture for a relative that passed away in March. I have been waiting almost two months to receive itm My first update from the company said there was a shipping delay. The second update said I would receive a tracking number within the week. never got it They are taking Mother's Day orders so I asked how they can promise mothers days orders on time of they still have finished March orders at the end of April. They never responded. When i asked for an update again they said they couldn't provide the tracking number. I will be contacting Pay Pal and asking for refund. So disappointed .

This company has seriously failed me. As anyone can see by reading the earlier (pre-2024) customer reviews, the services at "Design by Memories" has, as of January 2024, gone bad. BUYER BEWARE - This company appears to be in trouble, even as they continue to solicit orders by email and on social media. It is as if they are running some kind of scam. This is tragic because they actually did good work in late 2022 and early 2023, when I had used them several times to my satisfaction. NO MORE - They are dishonest. Take your photo or portrait to the local FEDEX print shop and get what you need there. Often the Adobe Photoshop Techs at FEDEX Custom Printing can manipulate & copy/print your digital image the way you like it, while you wait, and sized exactly onto your choice of paper all at a cost well below Design by Memories.

Move on! the customer service and business practices are suspect at best. No communication or ownership of problems nor will they honor their associated Guarantee. I have never delt with a more ignorant company that refuses to communicate or provide basic level of customer service. They screwed up but expect you to pay the price. Go elsewhere.

I was just informed by customer rep Jessica Miller that legal action is being taken against me for asking the status of my order from February. It started with me asking the status cuz if it will take too long, I’ll ask for a refund as it’s something I needed now. She rudely responded “We told you it was shipping this week, but since you're now threatening to file a chargeback, we're getting our legal team involved.” I kept asking for that email notification but never received, just more threats that their legal team will be involved. She finally gave me a refund and then stated their legal team is now activated against me. For what?! I thought I had done something wrong but clearly after reading all these reviews, that company has a problem employee on their hands, and then some. It’s very unfortunate as I ordered once before and loved it so was looking forward to this second one.

Do not purchase from this company. Very poor customer service from Jessica Miller. Very insulting. they say they will sue me for theft because they shipped my canvas print but never received. I turned the problem over to my credit card company, who is investigating this company. My order was placed the end of January and never received.

I emailed back and forth with Jessica Miller. She is the most rude, unhelpful person I have ever dealt with in customer service, anywhere! She literally used "lmao" before she continued on with more unprofessional comments.