Designatrix LLCReviews of designatrix.com

Response from Designatrix LLCOct 4, 2026

Thank you so much, Roland, for your kind words and for trusting Designatrix with your logo and website projects. We’re glad to hear that everything is working properly and that you’ve had a positive experience with our team. We truly appreciate your recommendation and look forward to supporting you with your future projects as well.

Response from Designatrix LLCOct 4, 2026

Thank you so much, Tabitha, for your wonderful review and for trusting Designatrix with your project. We’re thrilled to hear that you were happy with the quality, speed, and timely delivery. We truly appreciate your continued trust and look forward to working with you again on your future projects!

Response from Designatrix LLCJul 21, 2026

Hi Raj, Thank you for updating your review. We respect every client's right to share their experience. However, we're disappointed to see that your review has been repeatedly edited after our responses, with statements that do not fully reflect the documented communication between us. For transparency, we'd like to clarify a few important points for anyone reading this review. Your project was never abandoned. By the time you requested a refund, a substantial amount of work had already been completed. We initially developed your website as a custom build and, at your request, recreated the same project on Wix, without charging any additional development fee. This meant you effectively received two development efforts under a single project cost because our priority was your satisfaction rather than billing you for every change. Throughout the project, we consistently accommodated your requests. We also honored the project in CAD rather than USD, absorbed additional development time, and continued working in good faith despite the unforeseen circumstances. The delay was caused by an unexpected medical emergency involving the developer who was managing your Wix account. While we fully understand that internal circumstances are not a client's responsibility, genuine emergencies can occur in any business. Rather than abandoning the project, we immediately assigned another developer, kept you informed, and committed additional resources to ensure the project could be completed as quickly as possible. Contrary to your latest statement, this was never a situation where no work had been carried out. The project had already reached its final stage, with only the remaining visual refinements and alignment based on your reference still pending. That is very different from a project that had not been developed. We also went far beyond our standard policies to resolve the situation. We offered priority completion, complimentary design services, discounts as a goodwill gesture, and even made a personal commitment that if we failed to complete the remaining work by Monday, we would process a 100% refund, despite our Terms & Conditions stating that refunds are not applicable once substantial work has commenced. We're also concerned that your review continues to evolve after each public response by introducing new claims while omitting important parts of our conversations. We respectfully encourage readers to consider the complete communication history before drawing conclusions. At Designatrix, we believe professionalism is measured by how a company responds when unexpected challenges arise. Throughout this project, we remained respectful, transparent, and solution-oriented. We invested significant time and resources into your project, accommodated multiple requests without additional charges, and continued offering solutions until the very end. We genuinely regret that we couldn't reach a resolution that satisfied you. Nevertheless, we stand by the quality of our work, our commitment to our clients, and the professionalism our team demonstrated throughout this project. — Designatrix Team