T X.
Poor customer service - item still not received after almost a month
Well, it’s been almost a month since I placed my order and still have not received the product. I’ve reached out via email asking for help in locating my order with no response. Did not know this item was coming from China, it is not being shipped from within the U.S. I know this takes extra time but this amount of time is ridiculous. Customer service is awful at best.
Response from DermawellJun 16, 2026
Hi T X, we're truly sorry to hear about your experience. Waiting nearly a month for your order and feeling like your emails have gone unanswered is understandably frustrating. We sincerely apologize for the delay. While some of our orders do ship internationally, we understand that the wait has been much longer than expected in your case. Unfortunately, we aren't able to identify your order from this review alone. If you could please send us your email address or order number, we'd be happy to look into this immediately and provide an update or solution. We appreciate your patience and hope you'll give us the opportunity to make this right.