DeputyReviews of deputy.com

Stay away. Doesn't work as advertised. Absolutely abysmal support. We raised a ticket in regards to data export issues ranging from: Incorrect data Missing Data Missing Shifts Incorrect pay rates Jumbled up data Incorrect calculations Duplicated shifts Basically what we're paying for the software to do.... In the week and a half we've been trying to get these issues resolved, we've lost two business days, have engaged with four people and still no one has actually started to actually deal with the issues. We passed from pillar to post by very courteous but useless support (based in Singapore) once of which Renz who only works between 22:00 & 07:00 UK time which is obviously no good to us as we are based in the UK. Does not work as advertised. Stay away.

This is a rubbish app, please stay away from it!! It's cost me thousands of pounds of lost business in days, because my agency workers can't claim shifts, because we are unable to delete shifts. Every time we delete shifts, they reappear and therefore stop the staff from claiming new shifts, because it shows that there is an overlap. Every time you contact Deputy, they have only one or 2 workers available, who tell you that they have 'created a ticket' for you, or that they have 'escalated it' to their support teams. So, I've been losing business for weeks while waiting for the support team to delete two shifts. After nearly a week of raising the same issue, one of the 'escalating' crew told me that 'there are things beyond our control'. During free trials, they dont tell you that the app is beyond their control, or that you'll need to provide them backdoor access to your business almost on a daily business so they can sort out very superficial things that they are incapable of resolving. Please stay away from this crap if you dont want to be frustrated.