DeputyReviews of deputy.com

Honestly cannot understand how this app appears to be so successful. Now used for almost 1 year. UI/UX is horrendous, dated, laggy loading at times and not a cohesive feeling ecosystem. Odd features/behaviour, for example: 1) If a user is logged into the mobile app, they won't get an email when an employee has requested leave, instead they get an app notification instead meaning inconsistency in action outputs (why even make this the case, or atleast allow the instance to be able to choose or have both email/notification at all times). 2) You cannot really have "approvers" in the traditional sense - you assign a location manager role to a profile, what this means is that all users, irrespective of location, see all "location managers" when they are going for approvals. Very difficult to do something simple like have a single approver for a single employee. The Admin (a passive oversight role) is visible in the manager drop down for employees, meaning leave requests often go to the wrong account. Generally companies have a hierarchy and nested approvers, but this seems alien in deputy world. Philippines support feels very much 1st line support, quotes the web docs which anyone can read, don't understand more deeply customer UX or frustrations. Awful app and genuinely do not understand the glowing reviews.

The more I use this system, the more disillusioned I become at the waste of my time trying to do the simplest thing in the most complicated and uninstinctive way. It serves as job creation if anyone can handle the boredom and exasperation of it all. Pen and paper documents scanned in would be far quicker. This is the very embodiment of the Emperor's New Clothes to those not entombed by obsession of the virtual.

I have received no support from Deputy. I handle payroll, and since this platform is paired with payroll, I expected better. Unfortunately, it has been a huge letdown. I’ve been waiting for over a month now for a response to an issue that was caused by Deputy. When I start a new ticket, someone initially works on it, but as soon as the issue is escalated, they merge my tickets, and then communication stops entirely. The least they could do is inform me if they are unable to resolve the problem they caused

The support is extremely disappointing. Not only is the response time painfully slow, but the responses completely ignore the details of my requests. What’s the point of having support if they don't even listen? I can spend an entire week going back and forth, explaining simple tasks that still remain unresolved. It’s incredibly frustrating, especially when you’re managing 100+ employees and just need the system to work.

I have no idea why this product is rated so highly. The customer service is slow, we have not had 1 week where there hasn't been issues. If you are with MYOB and want to integrate - FORGET IT. We have had to update a file every week so that MYOB will accept it. If you pay staff above award rate - FORGET IT. We paid for one business for the year in full and couldn't get it working because of the MYOB issue (customer service didn't tell me this was the problem originally) and the week after I had paid in full they told me I could cancel but I wouldn't get any refunds. Not one customer service team member called me to discuss what the problems were. Also there is no direct integration to pull staff from MYOB to deputy, you have to manually enter them at both ends - it won't import the staff members details. I am currently waiting on chat AGAIN as the award was updated (thats what they tell me) and i have to change the file so every award category is under 31 characters so that myob will accept the file. Waste of money and a waste of time, they honestly couldn't care less if the product doesn't work for you.

This system used to be ok & in the last 8 months it has gotten worse & worse. Not giving notifications so staff are turning upto unconfirmed shifts, us not being aware that our staff have not been able to claim shifts through the app wondering why there's hundreds of hours lost in unclaimed shifts up to 10k in a week. No accountability blaming human error on our end for changes when we've been scheduling the same way for years and given the run around with escalating tier 1 tier 2 tier 3 problem and never getting resolved.

We have been using Deputy for just over 2 months in our organisation. We have had so many issues with integrations, setup and being charged fees we did not authorise for plans we have already paid for. The worst part of the experience is that the only customer support is through a text chat function that doesn't always function, or email. Both of these options put me in contact with someone who is not fluent in English, meaning resolution takes literally days of email correspondence with someone using standardised responses rather than understanding or engagement. I do not currently know of a more suitable platform for my business needs, but for a service that, by design, is intended to simplify and streamline workflow, I would not recommend Deputy to anyone who is looking to move their business forward. I've read reviews from times gone by and it sounds like Deputy was once a great platform for its time. Sadly, this is no longer the case through our experience. We cannot afford to build our business around antiquated or inadequate systems. We will be taking our business elsewhere. We suggest you do the same.

HORRIBLE!!!! First off, it's very confusing! 2nd, it's VERY glitchy and the tier 1 team can NEVER fix the issue, they have to escalate to tier 2. Tier 2 takes a while to get back to you. If you have to be escalated to tier 3, good luck getting your issue resolved, they may or may not get to you at all. It's simple things.....like one of my employees is showing a different category for pay, regardless of what I have told it to do, it is not working. You'd think it would be an easy fix. We have been using this software for a couple months and rely on it for our employees hours. Each month so far, I've had to push payroll to the very last second in order to get something corrected.