DeputyReviews of deputy.com

After using Deputy for more than ten years extremely disappointed with how they handled an expired card payment. Messaging staff directly is extremely inappropriate.

Look, they jacked up the subscription price to add some useless AI junk, but meanwhile the core scheduling system is completely broken. The last update glitched my payroll codes right before a massive Midtown lunch rush, and I almost overpaid my staff by thousands because of a faulty export script. And when you open an urgent ticket to protect your margins, support just merges the file and completely ghosts you. Total operational liability for a local business.

Deputy used to be good. But then it tried to add things which were unnecessary. Things stopped working, annual leave never worked successfully but I was too busy to look at alternatives. Then they doubled the price (probably because they added AI). So I was forced to look elsewhere. What really annoyed me was I didn't want my subscription to renew but I wanted to use what I had paid for until the subscription was up. No can't do that. And support was generally 'whatever'. As soon as you cancel you loose access even if you have months remaining that you've paid for. THIS IS THEFT. Honestly look at others - I am only scheduling 3 people and ConnectTeams small business plan is much easier to use and free.

DO NOT USE DEPUTY! Deputy has unsuccessfully exported incorrect pay codes to MYOB which resulted in an overpayment to staff for over $3000. Deputy has REFUSED to return any emails, they have admitted there was a problem but have now stopped replying to me as I have requested they refund me this money as we have been told we cannot get this back from staff. There is no customer service, no care and they blatantly lie and blame a user error all the time. If I can save even one small business from this flawed product then that is a win

I hate Deputy with a passion. Their support is worse than Zero. You spend hours in the chatbox and get no answers apart from cut and paste standard answers.

I am now embarking on a mission to spread the word of how UNBELIEVABLY AWFUL Deputy support is.... It has gotten to the point where my only logical explanation for this nightmare is I am being made a fool for their inner office antics. I have been using them for 3 years. In December 2025 I had an issue adding in new customer locations for staff to clock into. I messaged support that began my journey of ZERO answers, ZERO service, ZERO support, and ZERO progress for the last 4-5 months. Now I need to find another time management software for my company. I get an email every week from someone named Callum on their "support team" who literally says, "This is still under investigation, no new updates". DO NOT use Deputy!!!

Avoid Deputy. This is a billing model that relies on being unclear. You are charged around $57 in a way that presents exactly like a normal monthly subscription. There is no clear or prominent point where it is made obvious that you are entering a fixed 12 month commitment with a large cancellation liability. Only when you cancel do you find out you are expected to pay $572 for the remaining term for services that will not be used. That is not transparency. It is a setup that depends on customers not realising what they have been signed into. When raised, support does not address the way this is presented. The response is simply to point to terms and conditions after the fact. The invoice even shows charges for future months after cancellation. If your billing relies on this level of ambiguity, that says everything about how the service is being sold. Proceed with caution.

Since their major update the application is now terrible (prior to this it was fantastic). Slower, clunkier and now very expensive when compared to other platforms. We’ve had multiple support requests open with them for many months, when we asked for a timeline or any understanding to when issues might be fixed, we got not real answer or help. Despite sending videos of our issues and evidence, we had no offer for any compensation and we did ask as well. Has many silly little flaws as well, like allowing scheduling of staff who are marked as unavailable, or how data is rendered on a page making it almost impossible to do anything without having to scroll or open another tab. To be fair, they were brilliant, but since this update and ongoing issues, we had to explore other platforms and have now jumped ship. Deputy for us offered poor support, poor customer service, and extremely expensive. We’ve moved now, paying a third of what we used to pay and have a new product that does the same things for us and without any issues. The support as well from the new company is amazing.