Venelium HostingReviews of deploys.io

They were not able to do what I asked him to do

Second Edit: After first pretending to reach out to me out of customer care, they have now after months decided to flag my review falsely as a false review. I am sending Trustpilot the necessary proof to get this reinstated. Do NOT let this company get away with censorship. Edit: I have marked edited parts of the review with [] to clarify some things they responded to - I do not wish to further engage this personally as I've since found a service I am more happy with and their response time was rather slow last time, so to anyone reading the review, take their will to communicate for what it's worth. Deploys.io is very clearly an ambitious startup. Their web presence is one of the best I have ever seen which prompted me to give them a try to begin with. Unfortunately, a fancy bootstrap 4 page isn't everything in server hosting. In terms of pricing, Deploys.io are very cheap in the VPS area as well as the web area. However, with Deploys,io, the devil is in the details. First of all, 1000 GB is [very low in today's standards. They indeed do not claim unlimited bandwidth but also do not further specify on their promotion page up until purchase point where the limit is in fact mentioned in rather small text.] Deploys.io seems to be more focused on small personal servers rather than businesses so this is not entirely unreasonable, but it is still [questionable] marketing. Their web-presence also tends to fall apart as soon as they bring in 3rd party web interfaces that are in stark contrast to their own web presence, there is also some missing icons that don't really help with looking professional. [When cancelling a service and during booking, PayPal also mentions a personal name rather than company name, and it looks like payment is only cancelled manually upon request,] which just doesn't look good. They also have their server cluster set up in a way where manually setting up an SSL certificate seems impossible, because the server already has some wrong certificate from a "cPanel" from their site. [According to their response they automatically generate SSL certificates which is fair enough, but really just a headache if you want to deploy your own certificate, especially since I've not seen this mentioned on their promotion page nor the client area personally. This method] disallows me to set up some of the stuff I would usually be able to set up (e.g. a GitLab instance) [at least until their service updates itself - and unless you can manually change the certificate it is also quite the pain if you actually have a paid certificate by another CA] In terms of product and service I would probably give Deploys.io 2.5 stars. The real reason I am giving them one star is because of their team. First of all, the support, while savvy, is slow. It is very slow through their tickets, and they also have a discord server with a ticket system, which is, however, also slow and inconsistent. You may wait 2 days for a one-line response, post a follow up question within minutes, and go unanswered for another day. All the while you can see clearly underage people arguing in their general chat, ridiculing each other, it's quite the watch. You may see their very positive trustpilot score which they flaunt quite a lot. The main reason I have decided to give them 1 star is that they actively censor trustpilot reviews. You can see this by simple going through other reviews and their report responses. This is not a correct way to deal with negative feedback and together with my bad support experience and slightly disingenous marketing is why I am giving them one star. Hopefully Deploys.io will be able to raise their service to the level that their web presence promises at first.

Service quality has gone down a lot and there's a lot of downtime on web hosting. Their support is not the best either. You have to wait 1-5 days to receive a simple response. MEH. Edit: And you reported my review to Trustpilot? If you cannot accept real issues why even bother having a business?

I've waited for weeks, had the service paid for 2 months, and have the conclusion: DON'T RECOMMEND TO ANYONE. Their support is absolutely unacceptable, the replies are empty words, they just don't even care if the service is offline for days. Had a downtime with more than 17 hours. Their VPS services (and i think also the hybrid server solutions) have "FAIR TRAFFIC USAGE" which means you will have 1 TERABYTE of usable bandwidth (download and upload also calculated) at 2019. I don't care about how much they pay for their provider. It is unacceptable. Anywhere else i can get 20-40TB of bandwidth or even unlimited. If you reach their limits (WHICH ARE NOT WRITTEN ANYWHERE) they just simply suspend your service without any notifications. For the downtimes and faults caused by them I didn't get any type/sort of compensation. Got the anwser that i need to pay 10EUR/1TB for the traffic. (LOL :D) Their support always try to pass the issues to you. Always you made the mistake, never them. Their virtualizor software have a lot of issues, they're also able to put on hold you while they writing a ticket to virtualizor support center in order to solve issues like the VNC is not working, the ISO mouting is not working, etc. Just to say something good: Their hardware is preety good, they use the latest CPUs in the market, and there had no problems with the CPU, memory or with the SSD performance.