Venelium HostingReviews of deploys.io

Price:7.5 Performance:8.5 SUPPORT:-1 UPTIME!!:4 The worst support I've ever seen, The same about the discord support It's crashed at least 5 times a week sometimes I can't reach my server for more than 3 days!

Started off great, however the last 4 days our website along with pretty much everyone elses has been down for at least 75% of this time, there has been communication from Deploys about the issues apart from on the first day when they said they had issues then again a few hours later they were fixed, however it was not. There discord is primarily used for support and communication however due to these issues they have locked all channels and take hours sometimes even days to reply to tickets on their website.

A lot of downtimes and no longer offer any discord support which I don’t see why not? I pm the staff but all tell me to make a ticket even for just the smallest of things, haven’t had anything but a terrible experience.

No support at all, the host cant send verification emails, no discord chat support permission... The system of sending emails is not working, so I can't verify my email or anything. I can't recommend! Scam.

Huge downtimes without an actual GOOD explanation, tickets are a hit or miss with some people having ~4 days (which is still a lot) and some people having going for weeks without a reply. Whenever they experience problems they shut down their OFFICIAL support discord to *stop repetition of messages.* which is NOT how you handle things. and their 'updates' are hardly anything informative.

Bad Networking Don't Use this website for a website hosting or anything like that.

Terrible support, terrible management, huge downtimes. Support is extremely slow. Locked chat channels and did not provide customer updates about the recent 24 hour+ downtime. Would stay away from this host until things are changed. To deploys: - I recommend prioritizing the tickets a bit more. 1-2 days for a couple lines of response isn't really understandable. - Inform users of downtime statuses and your actions. Make announcements to let your clients know whats happening. - Switch from Accelerated (heard this is already a WIP)

Don't use deploys.io. They are unreliable and kicked me because they considered something I said to be disrespectful when indeed it was not. After waiting for nearly 10 hours while the management ignored every compensation request they finally told me I'd get compensation then kicked me about 5 seconds later. I'd highly reccomend finding any other provider if you wish to get proper support and decent uptime. However I have spoken in a calm manner to Tim who was able to help resolve the situation and inform clients about what they are doing to prevent it from happening again. While I see they are trying to do better, this was still 100% unacceptable and untll they do something concrete to fix and resolve the issue (as miscommunication on their end has been an issue for 6+ months according to many clients) I still suggest finding another provider to spend your money at if possible. Edit : Changed to 1 star as he's not fixing the issues, making things worse. Most of the major staff have quit and exposed the bad security and bad practices. Clients are claiming that the owner is giving them free resources for good reviews. Nothing's gotten better, everything's gotten worse.