Jacquelinne M.
Please Read Review before judging! (Updated)
Update: While the below statement remains true still, they've been speeding up their reply times, and have become more available. Their service still remains at the top of my recommendations, and I will vigorously tell everyone who needs something server based to be in contact with this team. Overall, the products they offer, the service, the user interface, and many more features are wonderful, intuitive, and overly simplified and easy to navigate. A 10 year old could do it! While the service provided, and many more of the aforementioned features are wonderful, the customer support is lacking, but let me go a bit more in-depth. When they help with a problem, it goes by incredibly fast. The problem is how long they take *to* help with the problem. They will take hours, and days to respond to one message, or several of. This however, does not necessarily diminish the value of their products, or services. When there are no issues from the customer side, or managing the server, (again, mostly customer side) that require immediate, or at least relatively fast answers/help, the company maintains a high 5/5 review. However, the review I am placing is due to the lackluster support offered to the customers. As any company they are obviously very busy, but having to wait to solve any type of issue, (especially monetary) for several days for a clear response is not worth a 5/5 review. Needless to say, the support I've gotten, and the service they provide are of the best quality I've had. But the customer service is a definite down-side to this project. Hopefully they will become quicker with help, or at the very least use some sort of automated system to quicken the pace of some of the issues. Honestly, great service! :)



