Tonya B.
Ordered beautiful mercury glass…
Ordered beautiful mercury glass christmas trees in sets of 5 silver and gold. Spent $200 USD, almost 3 months ago. Get home after Christmas trip to find a shipment of tiny plastic trees that don't look any thing like the trees I ordered. Total plastic crap! No communication available for company and the tracking just says unknown.
Response from DeparcartJun 11, 2026
Dear Customer, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration. To ensure that we can process your case quickly and accurately, please contact us via: Email: [email protected] Please provide the following information: Phone number Recipient's name The email address used when placing the order We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome. Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.


