Richard C.
Package arrived broken & small bags…
Package arrived broken & small bags with parts were broken. Missing instructions & washers. Communication with company was excellent. No complaints with product just the shipping container.
Denver Outfitters is a premium outdoor equipment company focused on products to let you do more of what you love. It's flagship product, the Rod Vault, is the world's best vehicle fly rod carrier.
Denver Outfitters (denveroutfitters.com) has 122 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Richard C.
Package arrived broken & small bags with parts were broken. Missing instructions & washers. Communication with company was excellent. No complaints with product just the shipping container.
Kip V.
The product is great. The customer service is terrible. Had to wait almost 7 months to get my order filled. Gave me the run around about getting a refund. Kept promising delivery and never got it. Finally just forgot about and it showed up. 7 months after I ordered it. Ordered some parts for it the other day and that went pretty smoothly. They even credited my shipping correctly like they said they would. Might have it finally dialed in. The first experience was so bad that I have a hard time trusting them now.
Response from Denver OutfittersFeb 13, 2019
Very sorry to hear about your wait and the poor communication compounding the issues. The company is since under new ownership and your more recent experience is much more indicative of how we operate today. Orders are shipped next business day and we have a team of folks based in Denver available to answer any questions or resolve issues by phone, chat or email.
Tucker
Buy a River Quiver and save yourself a lot of headache. Better product. Sturdier mounting. Cheaper.