Doug S.
The rod vault I own works well
The rod vault I own works well. The mounts however failed. The female threads began slipping making it nearly impossible to remove from my cross bars. Disappointing that something so small about the design could render such a big problem. The replacement part is extremely expensive for what it is, and in my opinion should be covered under the warranty. (Not covered) Hopefully they can redesign this part of the mounting assembly. *follow up* After posting my review (2 stars) I was contacted and notified that the money for my replacement parts was refunded, accompanied with it an apology for the inconvenience. Credit to Denver Outfitters for their effort to improve customer satisfaction.
Response from Denver OutfittersFeb 19, 2019
Very sorry to hear of your issue with one of the mounting components. While we do everything we can to maintain very strict quality control, it appears your part did not meet our standards. We have refunded your charge for the replacement part and continue to review our quality and design processes to ensure we're delivering the superior quality we expect for our customers.