Dental Wholesale Direct was founded in 2011 to provide a more affordable alternative to the "Big Guys." Dental Wholesale Direct uses a streamlined business procedure to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Dental Wholesale Direct uses a streamlined business process to supply the dentist's most frequently used products at a fraction of the cost they were previously paying. Get a gift card with every purchase! Enjoy competitive prices, a large assortment of dental supplies, and a professional team ready to answer your needs.
Dental Wholesale Direct (dentalwholesaledirect.com) has 102 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
dentalwholesaledirect.com
Website
dentalwholesaledirect.com
Category
Dental Services
Location
Davie, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 19% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
i placed an order and have received no receipt of the order and no contact but the money had left my account, i would like a refund please.
Response from Dental Wholesale DirectFeb 5, 2024
Dear Niki, I appreciate your feedback and apologize for any inconvenience. Your refund has already been processed, and you can expect it to reflect in your account in a few business days. If you have further questions or concerns, please don't hesitate to reach out. We value your business and are committed to ensuring your satisfaction.
EL
Elizabeth
No updates, Not easy to contact.
TL;DR
1. Do not checkout as a guest. If something happens, it’s stress you do not need trying to get order information.
2. Processing time took 10 days. Day 11, still no delivery date, status “shipment ready for UPS” not even “Shipped/On the Way”. Therefore, potentially still not fulfilled. Website did not mention delays. Please mention >1week processing time on website.
3. Hard to contact as guest. Please update the contact email: bounced. Kind of feels like a scam site without regular automatic update emails.
I placed an order 12/3. I didn't receive an email receipt for my order shortly after placing the order-only got this review form. Yes, I did check spam and other filter folders. I waited for the standard 5-day processing time assuming high holiday volume, before trying to contact them. Their email on the checkout page bounced several times when I tried to get an update. I got an "admin not found response email" on the last attempt. The “email will be sent containing information about your purchase” didn’t happen till 10 days (the 13th) after ordering where I got the order update, invoice, and UPS tracking number as it was finally processed but not fulfilled. Tracking number still has no delivery date. I assumed it'd be processed within 5 business days, then received within 5 business days after that. Not just processed in 10 days/8 business days. If the order needs more than a week to process, that should be mentioned on the website or emailed noticed. I would have appreciated an order still not processed/pending email at the 2 and 5-day mark. Without these updates I’m upset, I want my shipping money back. I would have ordered elsewhere had I known the long processing time. I needed to use these items on the 18th. I don’t think it’ll make it. If product is ok, then maybe 3 stars, since it's my fault for checkout as a guest.
Response from Dental Wholesale DirectDec 15, 2023
Hi Elizabeth, we are sincerely sorry for your unsatisfying experience. Please allow us to collect information why the email wasn't delivered and what other issues happened. We will contact you as we know the full story. Sincerely, DWD Team
MI
Michael
ordered statcare on october 5th
ordered statcare on october 5th, sent an email to inquire where is my product, didnt hear back from customer support therefore you get 1 star.
Response from Dental Wholesale DirectOct 24, 2023
Thank you for notifying us. We have contacted you via e-mail to clear the issue.
AN
Anna
charged for the order they never intended to mail.
Placed the order on line.
Company “changed the status of my order’, did not mail it.
Next day they charged my credit card $525.60 for the order they never intended to mail.
Response from Dental Wholesale DirectSep 19, 2023
Hi Anna
thank you for your review. We understand the frustration of seeing the charge for a product not sent. Please consider, that Order was canceled the day it was received due to unavailability of the item.
The customers are being charged automatically the moment the order is being processed.
Customer sees the charge only 24-48 hours after he was charged by our system.
Meanwhile we refunded the customer in full.
We do not collect payments for items we do not ship and if charged and was not shipped we refund the moment we cancel the order.
We are sorry that you decided to post this review before contacting our customer service to clarify the situation.
Sincerely
DWD Team
AW
awre
Misrepresentation of product availability
A listed product for sale ordered and paid for and then two (3) days later told the product "not available" due to manufacturer discontinuing order. Seems any credible organization would be aware of products offered by company like Listerine. Dental Wholesale Direct seems to advertise products to draw in customers to create a classic "bait and switch" operation.
PT
Peter T.
I don’t have my orders and any order…
I don’t have my orders and any order confirmation yet
Response from Dental Wholesale DirectJan 9, 2023
Hi Peter, we are sorry you had to wait for the order to be shipped. Please note it was shipped last week. We would be happy to answer your questions regarding order shipments, product information or any other issues over the phone: 877-461-5777. With best regards, Dental Wholesale Team.
AS
Amar S.
multiple times of frauds!
multiple times of frauds!
did not receive full order and lot of backordered items on invoice but they never ship it.
They argue and are condescending, need an alert to BBB for their business ideas
JS
j. S.
no order update
I placed an order on line and it was confirmed and said that I would hear about the shipment when the order was entered. All I have so far is a charge to my credit card!
Response from Dental Wholesale DirectDec 7, 2022
Hi J.! Thank you for taking the time to write a review! Please note that sometimes items which are not stored in the warehouse are ordered from the manufacturer. This takes longer shipping time. Please be assured that we will send your order as soon as we receive the item.
We are doing our best in providing the best service that we can. Our toll-free number is answered Mon-Fri during working business hours and our customer service agents are friendly and helpful. If you have concerns about the order delivery, please do call to ask. We will look up your order and advise on the shipping timing if it is delayed.
Thank you again for ordering from us. Hope you receive the order soon.
Sincerely,
Dental Wholesale Direct Team
