De Novo NutritionReviews of denovosupps.com

De Novo Nutrition reviews

Showing 2 reviews with 1 star · Clear filters

Toby K. K.
Sep 7, 2021
very bad service.
very bad service.
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Tara H.
Nov 6, 2019
A week & half to ship within the US?
I'd love to write a review about the actual product, but I have yet to receive it. Per the tracking, my order has an ETA of this Friday, 11/8, which means it took over a week and half from the order time to get to me (if it even arrives at that point). I live within the US and the products I ordered were not on backorder that I could tell? If I had known that it was going to take this long, I never would have ordered. I was fresh out of my tried and true preworkout and protein (that arrives within 3 days! EVERY TIME!) and wanted to try something new, but ended up having to buy something local to hold me over until this arrives. Never again, my friends.
Response from De Novo NutritionNov 7, 2019
Hi Tara, we're so sorry that this has been your experience with our shipping. We do state that our free shipping is 5-7 days and that any orders placed after 9am EST will be fulfilled the next working day. I do note that your order is out for delivery and that this would be within our time frame policy. We do realise that customers may want their orders faster so, based on your feedback, we have updated our paid shipping options to allow you to pay for shipping on heavier orders, such as yours :). Thank you, Laura @ De Novo Nutrition
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