Nishant M.
Worst experience with Delta Shipping LLC…
My experience with Delta Shipping LLC was extremely frustrating. Gary Allan was my main point of contact throughout the process. I contacted the company regarding vehicle shipping from Hilo, Hawaii to New Jersey and clearly explained multiple times that I needed the paperwork, BOL, and port procedures completed within the same week because I was flying out of Hawaii on Saturday. Before payment, Gary repeatedly stated that they had personnel available at Hilo port and that everything could be coordinated quickly if I acted fast. Based on those assurances, I proceeded with the booking and advance payment. However, after payment, it became clear that the timeline discussed beforehand could not be met. I also had to request corrections because the shipping destination information initially showed California instead of New Jersey. When I requested a refund due to the inability to complete the process within the promised timeframe, communication became poor and unresponsive. My advice to others is to be cautious before sending advance payments. Ensure that timelines, paperwork requirements, refund policies, and port coordination are confirmed clearly in writing beforehand. This review reflects my personal experience.
Response from Delta Shipping LLCMay 28, 2026
We sincerely apologize for the frustration and inconvenience you experienced during your shipment process. We understand how important timing and communication were in your situation, especially with your scheduled flight from Hawaii. Our team always aims to provide accurate guidance and timely assistance, and we regret that your experience did not meet your expectations. We also apologize for the confusion regarding the destination information and any delays in communication afterward. Your feedback is important to us, and we will review this matter internally to improve our coordination, communication, and customer service process moving forward. We truly appreciate you sharing your experience and giving us the opportunity to address your concerns.



