Autumn
Mixed review
The first time I ordered from here was great. Fast, easy, good product. The second time I placed an order, however, I received no tracking information or any follow up after the confirmation email. I waited a week because their website said it could take up to 5 days to process but never heard anything else besides an email to rate my experience. I went ahead and sent an email inquiring about the order and never got a response. I then tried using the support feature on the website and never got a response through that either. I was finally able to use a chat feature to learn that the package had been put in a locker somewhere over a week before. Luckily the items were not melted but certainly would have been if it was summer. The person I text chatted with said there had been a technical issue with their website, but they should have informed me of that and I would have appreciated some information about where my order was. If I hadn’t asked a third time, I probably never would have found it.. all that being said, I’m giving three stars because the first experience was great and the products are good quality.