Del Oro Casino and SportsbookReviews of delorocasino.com

Response from Del Oro Casino and SportsbookJan 5, 2024

Dear Dmitry, We appreciate your communication and want to address your concerns regarding your account proceedings. After a thorough investigation, it has come to our attention that your account has been subject to necessary actions due to a breach of our terms of use. Your engagement in betting on weak lines and participating in arbitrage activities violates our established policies and compromises the integrity of our platform. As a result, your access to our sportsbook has been suspended. We understand that you had funds remaining in your account, and we acknowledge your request to retrieve them. Please be assured that we take such matters seriously, and our team is actively reviewing the specifics of your case. In the meantime, we appreciate your patience as we work through this process. If you have any further questions or require additional information, we encourage you to reach out to our support team. We are here to provide clarity and assistance within the boundaries of our terms of use. Thank you for your understanding. Best regards, The Del Oro Casino and Sportsbook Team

Response from Del Oro Casino and SportsbookDec 24, 2023

Dear Admir, We regret to inform you of an unfortunate incident involving a breach of our terms of use, specifically related to betting arbitrage and value betting. As explicitly outlined in our terms of use, and in alignment with industry standards upheld by sportsbooks worldwide, both arbitrage betting and value betting are strictly prohibited within our sportsbook. Our seasoned sportsbook team, boasting over 20 years of experience in managing some of the largest sportsbooks globally, took notice of the violation and consequently adjusted your betting limits to preclude further wagers. While we appreciate the diverse global community of satisfied bettors we serve, it is imperative to emphasize our firm stance against arbitrage betting, in adherence to our established terms of use. We trust that you comprehend the gravity of this situation. Should you seek further clarification or have additional inquiries concerning the breach of our sportsbook's terms of use, we encourage you to reach out to our support team at [email protected]. Best regards, Del Oro Casino and Sportsbook Team

Response from Del Oro Casino and SportsbookNov 30, 2023

Dear Joueur, We are so sad to see this 1 star review written by you and we hope to improve every single day and the only way to improve is to internalize feedback and take action towards them. Del Oro Casino and Sportsbook has been making an incredible name within the industry because we take feedback seriously and because of this we grow every day. This being said, here is some feedback from our team regarding your points. 1. Our welcome bonus where we match 100% of your deposit up to 230 euros is a great bonus that many people love to use. You were able to complete the rollover and got the 230 euros into your account, twice, so 460 euros. - This is incredible 2. The transactions that were made were through Mifnity, mifinity is great but we cannot control the fees that they charge as they are a separate entity. We do not own mifinity or have the rights to change their fees.We also told you we would cover transaction fees associated to Mifinity. 3. The 20% deal that was internally discussed is a deal that you cannot find anywhere else, making a real 20% and not a 20% based on the casino formula was a very special deal that took a lot of thought. Not only was there a 20% but you were in Tier Gold so you were getting an addition 3% so you were receiving 23% on every single lost bet. 4. We had a software update and everything was fixed within the next few hours. We try our best to mitigate this from happening but it is online and updates happen. We have many reviews, many before your review and many after your review as well. We would love to further discuss this through [email protected]. We have our 24/7 support that was with you and speaking to you at all times to ensure that everything was working properly. We hope that one day you can give it another shot and maybe your opinion will change. Thank you, Del Oro Casino and Sportsbook Team