DeliverightReviews of deliveright.com

I knew this company was bad when they first came to my house that day I had I hard feeling. the delivery guy did not knock on the door. He purposely sat in the truck called and waited for me to come outside he did not even try too deliver my package. When I received a notification from $206 dollars to re delivery I knew right than and there this was about to be a problem!!

complete scam company working with dyy logistics. do not use either company take all your money, deposit for no damage what so ever

We paid for Deliveright’s premium White Glove Delivery Service, which advertises expert handling, precise placement, assembly, and exceptional customer service. What we received was the opposite. The shipment consisted of two packages totaling 195 pounds. Deliveright received both packages but apparently entered them into their system incorrectly as a single package. On the scheduled delivery date, the delivery crew arrived with only a small drawer box weighing approximately 68 pounds and not the actual bed that had been ordered. After the failed delivery, the missing package was quickly located. Deliveright acknowledged that both packages had been received at their facility. Rather than simply correcting their own inventory and tracking error, we were told we would need to pay an additional $350 delivery fee to receive the remainder of the order. Think about that for a moment. A company loses track of part of your shipment, finds it, and then asks you to pay more money to get the item you already purchased and already paid to have delivered. The operational mistake itself was frustrating but understandable. Logistics companies make mistakes. What was shocking was Deliveright’s response. Emails often took days to receive a response, phone calls went unanswered, and there appeared to be no sense of urgency or accountability despite the fact that the problem was entirely of Deliveright’s own making. The experience left us questioning how a company can market a premium “White Glove” service while handling customers this way. The issue wasn’t simply a lost package—it was a complete failure to take ownership of an obvious error and make things right. If you’re considering Deliveright for a high-value purchase, be aware that when something goes wrong, you may find yourself spending weeks chasing answers and potentially being asked to pay extra to resolve a problem that wasn’t yours to begin with. Based on our experience, Deliveright’s “White Glove” service fell far short of the professionalism, accountability, and customer care that their marketing promises.

This company has no support, they don’t care about customers. My package is one hour away from my home and they are asking me to wait for over a week for delivery. Can’t believe deliveright is still in business.

Sent a wrong delivery date to this day they cannot locate or deliver over 5k worth of furniture will change review if they deliver properly

This company is a sham. they have had my sofa for two months and I still don't have it.

Expensive leather furniture delivered to our home by this company. They put it out on the asphalt drive. I offered them to bring it inside and unpack there, but they declined. I went back inside only to realize that they had not put down any ground tarp and turned the furniture over while removing its protective covering, scraping the arm. And,In their haste, the razor cutter they were using created 2 slashes into the leather seat cushion. Seriously? They should have…1st brought the furniture inside to avoid surface damage and potential damage entering the doorway….2nd told the customer to get a flashlight and carefully inspect the furniture for any cuts, scrapes, or other damage….3rd…don’t shove paperwork to be signed in the face of the customer while acting like you’re in an insane hurry…4th …remind the customer of the importance of accepting this delivery; that you have the opportunity to refuse delivery if the goods are damaged, not doing so could make it difficult to get a fix or a replacement.

I placed an order that deliveright was supposed to perform the delivery on. I’ve been waiting for the delivery over a month past when it was supposed to be delivered. Deliveright scheduled their delivery one day, then without any notice, it gets pushed to the next day. That day passes, no notice that the package won’t come. I reach out to customer service, and the guy says well the truck broke down the day before, then there was no one to deliver it the next day, but don’t ask us when it’ll be delivered because they don’t know. It’s ridiculous and very unprofessional.