Jamie B.
I paid for three tips and you only sent…
I paid for three tips and you only sent me one I emailed you and you never got back to me. Not good

dekoniaudio.com is listed under Manufacturing in Bergenfield, New Jersey.
dekoniaudio.com (dekoniaudio.com) has 329 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jamie B.
I paid for three tips and you only sent me one I emailed you and you never got back to me. Not good
MARK
I was sent incorrect item. It took a week to get a response. They have accepted return, that I must pay for. They state that I MUST include the RMA number, which they have NOT provided. I am standing be for a response, that I assume will take another week. No phone number available. Their Chat does not work.
J. W.
I have been waiting over a week after I sent in a request to exchange an item. Very disappointing.
Aphonic
Awful product. Overpriced. Cheap. Broke immediately. That’s the replacement set after receiving two “matching” items that were about 40% different in size. No quality control, huge waste of money on a very poorly designed set of ear cups. Avoid this company, I should have known when they called out that they are “luxury”. Lol.
Jake
Worst product i have ever purchased, plastic clips snapped off not even a year after use and they use glue for the leather which also didnt last more than 6 months. absolutley terrible products, they wanted me to pay 30 usd for shipping. Avoid at all cost scammers
Response from dekoniaudio.comFeb 11, 2026
Hi there, we’re really sorry to hear about your experience. That’s certainly not the standard we aim for, and we understand how frustrating this must have been. For clarity, all of our earpads are covered by a 2-year warranty. Our standard process requires the original pads to be returned so we can verify authenticity and prevent reuse of previously warrantied items. We know international returns can be expensive, so we also offer a no-return warranty option in those cases, customers only need to cover the shipping cost for the replacement to their country. If you’re still within the warranty period, you may also be able to receive faster service through the original retailer you purchased from. A list of our authorized dealers can be found here: https://dekoniaudio.com/pages/become-a-dealer
Frederik C.
scam website, diddent send the order, and dont anwser email or website inquiries. would keep far away from it
Abraham Bernardo T.
Noise cancelation decreased too much. I regret buying their products.
Response from dekoniaudio.comOct 22, 2025
Hello, When replacing your Bathys earpads, please ensure all clips are properly attached.
Paul M.
Very cheaply made, when I️ was trying the sample pack the buds foam just ripped off making them nonfunctional. I️ highly recommend the original apple buds.