Deeper AfricaReviews of deeperafrica.com

YOU HAVE TO READ THIS IN ITS ENTIRETY!! In short, Deeper Africa was phenomenal. Our trip was a party of 4 going on a 14day adventure safari to Kenya. Deeper Africa's pre-trip planning and preparation covered every detail down to the simplest things such as what clothes to bring, how much to tip for different services, etc. It is one thing for a travel service to provide awesome pre-trip services but I think a better measure is the assistance a travel service provides when life throws a curve and things have to deviate from plan. Our trip definitely had a few of these. First, 2 days prior to our departure, one of the people in our party tested positive for Covid. The Deeper Africa team was able to reschedule our entire adventure delaying things by 10 days allowing enough time for Covid recovery. This reschedule was no small feat because we had 4 different camps in 4 different areas of Kenya that had to be juggled around. Not just camps but flights, guides, transport, etc. Amazingly, Deeper Africa was able to accomplish this w/out us having to sacrifice any of our original plans, The dates may have changed, one camp had to change but the "new" camp was in the same area and actually turned out to be better and we still got to do everything we wanted to do. And because of the travel insurance Deeper Africa helped us to secure, the cost of the reschedule was $0.00 which is pretty impressive since the camps require payment in advance and generally will not refund payment if things have to change regardless of reason. The 2nd challenge occurred when our flight had delayed departure causing us to miss our connecting flight from Qatar to Kenya. The airlines re-booked us on the next available flight but this flight was 5hrs later than originally planned and would have caused us to miss the bush plane flight to our 1st camp. As soon as we landed in Qatar, I called Deeper Africa and informed them of our predicament. They told me to give them some time to see what they could do. An hour later, Deeper Africa called me back and said everything was set. The bush plane company agreed to hold the bush flight until we arrived - this was pretty amazing since there were approx 20 other people on this flight heading to different locations. Furthermore, Deeper Africa arranged for someone to meet us once we landed at Nairobi airport to help us get thru customs, immigration, etc. With the help Deeper Africa arranged, it took us approx 20mins total to get our bags, get thru immigration and clear customs at Nairobi airport - just WOW!!! The last incident was that the airline lost one of our party's luggage. When we contacted the airline, they said they had no idea where the bag was. So imagine arriving in foreign country and not having all the items you need for safari - a little different than just a beach vacation or tourist trip vacation. Anyway, the Deeper Africa guide that met us in Nairobi told us not to worry and that they would work to recover our luggage. We continued on to our safari camp as planned and 3 days later, our luggage arrived. Deeper Africa not only worked w/ the airline to track / recover the luggage, but they also had it shipped 5hrs+ to the camp where we were staying - now that is service!! I cannot properly express in print how much we appreciated the services and support Deeper Africa provided. I not a person who shows much emotion but when I discuss our experience w/ people, my eyes light up, speech quickens and I'm visibly excited like a kid at Christmas which are things not visible in this written review. Incredible, Amazing, Awesome, Phenomenal - Deeper Africa was all this and more.

A very comfortable and rewarding experience. we enjoyed having "our hands held" from the moment we got off the plane up until we left Tanzania. Staff we dealt with were friendly and professional. Our guide John was extremely knowledgeable about the wildlife, where to find them, their behaviors/habits, etc. As an added bonus, he was great company. But more than just escorting us and tracking game John shared much of his personal life giving us more than a glimpse into life of a typical Tanzanian. The lodges or tent camps were all extremely comfortable - nicer than any hotel room I ever stayed in. Roomy, well equipped, fantastic views. staff were very attentive and couldn't do enough to keep you happy (including bringing fresh hot coffee to our tent at 530 am) Food was delicious at every stop. One thing for sure, you won't go hungry on a Safari with Deeper Africa. we were fed as if we were on a cruise - even the picnic breakfasts and lunches were more than ample. only one downside. our first day and last day were spent in Arusha at the Machweo lodge. Pricy but the food was very good, staff were friendly and with good nature tried to teach us Swahili. only problem was dining the last night, we had a flight to catch. staff were aware we absolutely had to leave by 730 pm. unfortunately, our dinner (and an expensive one at that) did not arrive until 725. we were not happy. The other downside at Machweo was the "call to prayer" that began at 5am and every few hours thereafter. Very loud and disturbed much needed sleep. Deeper Africa may want to consider a different location for first and last day - perhaps the Coffee Lodge. Overall a fantastic experience and one I'd gladly do again with Deeper Africa.

We could not have had a better experience with Deeper Africa, and I will recommend them to all of my family and friends who want to plan an African safari in the future! We had our Tanzania safari planned for October 2020, and navigating through all of the changes and then eventual delays due to covid was as low-stress as I could have asked because of Deeper Africa. Karen and her team communicated with us frequently, keeping us updated on travel restrictions and recommendations, and then when we decided to postpone our trip to 2021, they acted as our advocates in keeping our rates and camps the same. I can't imagine trying to plan all of the details of a safari myself, and then having to go through all of the changes to move everything to the following year - so thank goodness for Deeper Africa. We also had the most amazing safari guide, Ombeni. I don't think there was a single question we had on safari that he didn't have an answer for - and we asked a LOT of questions! His knowledge and his passion for wildlife was deeply felt and appreciated, and we could also tell by the way the other guides interacted with him that he is well-respected and admired throughout the industry. Everything about our trip - from the planning, to the adaptations we had to make due to COVID, to the actual experience of our 9-day safari and island extension at Pemba Island - was smooth, easy, and FUN! I can't recommend Deeper Africa enough, and I can't wait to book more trips with them in the future.

My husband and I spoke with many trip providers and settled on Deeper Africa because they provided such helpful information throughout our year of planning. They set us up with fabulous guides in both Tanzania and Rwanda. The daily Safari outings in Tanzania and the treks to see gorillas in Rwanda were unbelievably amazing. Each day was an adventure and we learned so much from our guides, Sultan and Nuuru.

In a word…phenomenal! From the arrangements, to getting us ready and the actual trip. The guides were phenomenal, the accommodations were great and the country was beautiful! A trip of a lifetime! Could not have asked for more!

Deeper Africa ensured that our safari met and exceeded ALL of our expectations - from excellent, personalized customer service to highly professional (and fun) guides like Ombeni and Bernard. They were available for questions and support at any time, made sure that we were highly prepared and felt safe traveling during the pandemic. In addition, they clearly care about their staff and give back in meaningful ways to local communities in Africa. We cannot recommend them highly enough and are already planning our next trip!

The entire team were amazing. They saw to every detail and need. I will be recommending them to everyone. They are now my go to for any and every trip! 5+ stars!!!

Karen and her staff go above and beyond to make sure your trip to Africa is unforgettable. Every detail is taken care of, I would never go to Africa without using Deeper Africa!!!We were blessed to have Bernard as our guide in Kenya. What an amazing guide!! He is knowledgeable, compassionate, and did everything in his power to make sure each game drive was amazing. He was instrumental in taking care of us which he did above and beyond any expectations. We loved having him with us! I would NEVER travel to Africa without using Deeper Africa!!!