Zac M.
Two stars because it actually works
Two stars because it actually works, but other than that this has been a very long process. 5 months from purchase to install. Lack of information and parts, even when you thought you had it right you didn’t.
Response from DeepdivewellnessMay 15, 2024
Hi, Zac! We are sincerely sorry for your lengthy delivery process, we understand the frustration that comes with getting delayed orders and especially lack of constant update on your order. At the time of your purchase, we experienced a high demand for the unit, resulting in a higher volume of orders than anticipated. Because of this, we ran out of some parts needed for your chiller. It took longer than usual to get these parts back in stock. Our customer service team here at Deep Dive Wellness are committed to serve our customers, and we have taken your feedback into account to improve our services and communication moving forward.