DeedClaimReviews of deedclaim.com

Response from DeedClaimDec 24, 2018

We publish our pricing information at the top of every page of our website and have a pricing banner at the bottom of most pages that displays the price. Nowhere on our website do we state that our service is free, nor do we try to mislead people into entering information thinking that the service is free. And, in any event, you saw the price when you paid and no one forced you to pay. It is unfortunate that you paid for a quality product, then complained about the price that you agreed to pay.

Response from DeedClaimOct 19, 2017

Hi Heather, Thank you for using DeedClaim to create your deed. All of our deeds are delivered immediately when payment is made. I was able to locate your file and re-process your information to create another deed. You should have received it minutes ago. Can you please confirm that you received it? Also, I regret that you posted a negative review without giving us the opportunity to locate your document for you. There could be any number of reasons why the document wasn't received. We have a customer support team on hand to help with situations like these and can usually resolve them in minutes. If you have now received the deed and are happy with it, please consider updating your review. Please let us know if we can be of further assistance. Thanks again. DeedClaim

Response from DeedClaimAug 12, 2017

Hi Betty, Thank you for using DeedClaim.com. First, let me say that our deeds are routinely accepted for recording in Duval County. There isn't a problem with the software. We went back and looked at your answers, and the problem in your case appears to be that you did not follow the instructions for how to create your own legal description. The legal description that you entered was not the legal description from the prior deed, so the recorder probably rejected the deed on that basis. Of course, there isn't anything that we can do to prevent people from ignoring our instructions and entering wrong information on the form. But we understand that legal descriptions can be tricky, which is why we have notices and warnings in the interview to alert you to that fact. You apparently missed those, entered a wrong legal description, then left us a negative review instead of reaching out for help. We are always ready to help our customers address issues like these and gladly would have allowed you to re-access the interview at no additional charge to make the correction. I am sorry that you chose to leave a negative review instead. Thanks again. DeedClaim.com

Response from DeedClaimJul 18, 2017

Hi Kathleen, Thank you for using DeedClaim.com. When people input wrong information into the interview, the resulting documents can contain errors. We are always ready to help our customers correct any problems at no additional charge. Did you consider contacting us for assistance with correcting the error before you left a negative review? DeedClaim.com

Response from DeedClaimJun 15, 2017

Javier, I wish you would have given us time to correct the issue before leaving a negative review. You requested that we convert the files to a different format. That is a manual process that requires a person to review the files, convert them to the requested format, and send them to you. We did that within a few hours of your request. I regret that you posted this negative review so soon without giving us a chance to fix the issue. We did ultimately send you the files in the new format as requested, so it would be helpful if you updated your review to reflect the fact that your issue was resolved within a few hours.