Delaney VanlinesReviews of dedicatedvanlines.com

Horrible experience ! DONOT USE THIS MOVERS !! If there was an option to give ZERO stars, I would have done that. Warning : If during the move, any of your items is lost, you WILL NOT get compensation for that ! I had booked a move with Dedicated Van Lines for the end of July 2023. On the day of move, they sent a third party movers called "R&M transportation for the move". In the transit, they lost my 300$+ bike. When R&M transportation delivered by stuff, they mentioned that it would have been misplaced the bike during the transit and they would try to relocate it as soon as they can and if they are not able to do that in a week, contact the movers and if needed please file a claim for it ! So I did exactly what was asked for ! However after submitting the claim, R&M claimed that there was no missing bike and asked me to contact Dedicated Van lines for the missing item which I did. It has been since 6 months since the move, I have been emailing then every 2 weeks for any update on the compensation , but they hardly reply ! The last response from Ryan Gold from Dedicated Van lines on 27th November 2023 was "R&M transportation has been unresponsive. Will do our best to continue to reach them. I have attached the screenshot of the email communications Before the move, dedicated van lines will be constantly in touch with regarding the move, their customer service agents would be excellent. But once the move has been completed, they will not respond to any of your queries ! Also "R&M transportation" are not professional movers. On the day of the move, just 2 people initially showed up for the move and then they contacted 3 random local helpers in the area. All three of them were not professional at all ! During the move, one of those helpers stepped on my 65 inch OLED TV while packing the TV ! I was in total shock how can someone do that. Thankfully though when the move was completed, the TV wasn't damaged ! I was fine with a third party movers being involved in the move ! However if an item is lost in the transit, neither the 3rd party nor Dedicated Van lines take responsibility for the move!! DONOT BOOK THIS MOVERS !

DO NOT USE THIS COMPANY. This coming fraudulently represents itself as a long-distance moving company when they are a moving brokerage firm. They own/operate 0 moving trucks. They brokered my move out to a company called Witty Mover and Delivery and it was the move from hell. The review I posted for Witty Mover and Delivery is pasted below. This was truly a horrific experience. This company should be shut down. My move was brokered out to this company from Dedicated Van Lines, a company that misrepresents itself as long-distance movers. Relocating from Pennsylvania to New Mexico with this company was hands down the most egregious moving experience of my life. I do not know how to capture the level of dysfunction and fraudulent business practices fully but I shall try. They are the worst: 1. they doubled the cost of my move, 2. they destroyed and/or didn't bring ~$6k worth of my belongings, 3. my boxes were riddled with rodent feces, 4. they were ~2 weeks late, 5. when I called to get an updated delivery estimate their phone numbers were coming back disconnected and I thought all of my property was stolen for 24-48 hours, 6. it took 6 months for them to finally respond to my property damage claims which only happened after I began consulting plaintiff attorneys and threatened them with litigation, 7. the settlement they offered covered ~0.05% of the value of the property they damaged, destroyed, and didn't deliver. Basically, you are better off using anyone but this company. Additionally, under no circumstances book a move through Dedicated Van Lines, they are equally as fraudulent as Witty Movers and Delivery.

Wow where do I begin? If I could give 0 stars I would. Initially I was assured by Mike that since I recently had knee surgery the full pack of the house would take care of packing up the house as well as moving. Well thank God we did some packing of our own. Not only did they not pack half of our stuff but couldn’t fit it all on the truck so my husband and I were forced to rent a U-Haul in the middle of the night and packed our entire basement that was left behind by the moving company. They were an hour late for pickup and an hour and a half late for drop off. They ended up charging us 5k when the original estimate was 3200. They ruined our dining room table when they were reassembling it because the guy was listening to music and couldn’t hear the screws going through our table. They left the parts of both the washer and dryer at the old house so my dad had to go out and buy new parts and hook up my washer and dryer at my new house. What a disappointing company.

I'm waiting for my refund as you did absolutely nothing. You were to move and pack my furniture and take too storage. A guy came and checked my house to see what needed to be moved. Levy, He told me that I needed to pay an additional $400. Then called me back and added an additional $2000 . At that point they did nothing. I'm on SOCIAL SECURITY Please send me my deposits. Thank you, Karen Sawczuk 816 406 4264

I attempted to cancel my appointment since I will no longer be moving and they never got back to me. I was messaging with one of their agents and was told they would call me and it’s been 4 days now and haven’t received a call.

These people are scammers! Don't give them a single penny! Here's what happened: 1) I was sent a "contract" for 4 people for 15 hours of labor each across two days - 60 man hours total - with the understanding that it could be more. This was a big job, and I have done such moves before with other companies and the paperwork appeared legitimate. Oddly, I was never asked to actually sign this document beyond providing mom email ass, nor was I ever provided a final copy after I paid my 10%"deposit." This should have been my first warning. 2) I had to give 3 different forms of payment, not because my cards were being declined, but because I was called by 3 different people ("Mike," "Erik," and "Carl") who all said that "the boss didn't like that other card and would I mind giving up another number?" This should have been my second clue. If I wasn't currently undergoing chemotherapy, I would have called everything off at this point. 3) I was assured that your workers were all licensed, bonded, W2 employees of Dedicated Van Lines who would be arriving with a moving truck, dollies, straps, furniture pads, and tools for assembling furniture. Imagine my surprise when the boyfriend of my kindergarten teacher's youngest daughter pulled up in his beater Camry and told me that he'd been contacted _that morning_ via his CRAIGSLIST AD and told that he could have $300 if he pretended to be the "crew boss" for the day! While he was telling me this, "Carl" was blowing up his phone, so I answered it and demanded to know what the hell was going on. "Carl" stumbled a bit, but promised me that three more "big guys" were on their way. NOPE. Instead, two skinny college kids rocked up in a busted Jeep and said that they also were contacted by "Carl" via THEIR Craigslist Ad and were promised TWO jobs that day: mine for 3 hours for $100, and another across town for $150. 4) I initiated a chargeback -BECAUSE I HAD TO RENT MOVING EQUIPMENT FROM UHAUL AND BEG MY SICK MOM AND DAD TO HELP INSTEAD OF GETTING THE PROFESSIONAL MOVERS I WAS PROMISED. 5) Instead of just accepting that they had lost this round, Mike/Eric/Carl (I'm pretty sure at this point that it's just one dude down in Burbank spoofing local-to-you phone numbers) had his girlfriend call and pretend to be their office manager. She "just wanted to know why I found my moving experience so unsatisfactory!" Perhaps unsurprisingly, when I related the above to her, she blocked my number. 6) Hilariously, they sent me this request for feedback, which is *also* going to the BBB, and my state AG, who's office runs my state's Fraud Commission. And since one of my brothers is married to the AG's daughter, I think I have a good chance of getting my money back. The moral of this story? Keep your big city hustles out of hill country, kids. It's better for you if you keep on thinking of us as "the flyovers."

Can I just say what didn't go wrong? Being lied to that Dedicated would be delivering our stuff on their truck and just our stuff. Then the night before all of the sudden the truck is stuck in NY so he had to hire his best buddy who has great ratings. Ummmm no because you can't even find a website on them. Lost so many items including a $500 painting because we made the mistake the of saying it was expensive and one of a kind - guess stole it to sell it. Missing huge top of desk, leather coat, 2 fabric bed rails, coats, backpacks and ALMOST all of our furniture and goods were damaged!!!! Mike Levy said let us wrap everything so ok, guys who showed up charged $300 extra to do so (Quality Moving Services Inc.) and charged another $2600 or so on top of that. Let's just say they wrapped our furniture in plastic trash bags which broke through and scratched and damaged almost everything! Boxes were crushed - dropped and tried to tape back together. BEWARE and please use someone else to save yourself from this awful headache and stress. Oh and when I found out Mike sold us to Quality, I immediately wanted full insurance but oh wait, no he couldn't do that because too late or some BS. The truck that picked up took our stuff to NJ to be loaded on a Mayflower truck with who knows how many other household goods. A person's WORST NIGHTMARE!!!!!!!!

My brother had the worst experience ever with them. I couldn't believe the damage when I arrived at his apartment! Mike Levy told him that he was not a broker and that his stuff would be on a 26' truck. Last minute, he said the truck was "stuck" in NY and couldn't get to PA so he was having Quality Movers pick up the stuff. Still said that his stuff would be the only stuff on the truck which was a complete lie. It came in a Mayflower huge tractor trailer with bungees holding everything up. Oh and to promise the stuff would be there in 5 days - didn't happen! He is missing many items including pieces to his bed so couldn't put that together and so much was broken. Boxes completely smashed and furniture not wrapped whatsoever but he had to pay an additional $300 for this!!! Price went from $3600 to about $6200 because he sold the service to Quality Movers. BEWARE!!!!!!! He is a broker and will not have your stuff on his own truck with just your stuff but will tell you that to get your business. During move out day, nobody could reach him to let him know what was happening - hide because he knew what he did to him! How does anyone live like this knowing you caused so much harm to someone's mental state and belongings?! Please do yourself a favor and go with another company!!!