customer
Communication was a bit…
Communication was a bit lacking....average at best. Unless I reached out for an update, they were not proactive in updating the order status.
Response from Decor OutdoorJul 30, 2025
I'm sorry you were not happy with the communication. On the product page for the item you ordered, the expected lead time of a week is listed below the Add to Cart button. However, it's possible that you didn't see the message. We'll see if there are ways for us to make it more pronounced. When your order shipped on time the following week, we sent an email alert with the tracking number and shipping service. Did you receive it? If not, it's possible that it went to spam or a firewall prevented it from reaching your inbox. We're checking into ways to ensure our email messages are not flagged as spam, since missed communications can be frustrating for everyone. Thanks for your feedback.