DecorativePlumbingProsReviews of decorativeplumbingpros.com

I ordered brass but it is nickle

Waiting on parts with no ETA I ordered 2 Dynamo Hydropower Generators for some auto faucets. I paid for the parts and received a confirmation, but never received an email stating when it would ship. I have been waiting several weeks and still have not gotten an update. If someone could let me know when I would be getting these parts I would appreciate it.

I have ordered these hinges from another vendor and they came with the required plastic bolts to assemble the toilet seat. The website didn't specify so I assumed they were included. They weren't. Shipping was already expensive and so I would have had to order a second delivery on this super light product which was annoying. It would help if the site recommended what was required. Disappointing.

This review was going to get one star, but since the item finally arrived a week late I added another star. Do not expect any customer service whatsoever if you purchase from DecorativePlumbingPros. They do not answer any correspondence from any of their posted methods of contact. My package was stuck in a loop with the USPS and I needed help getting it out. Since DPP sent the package, it's easier for them to deal with shipping issues that origniate with them, so I sent email, I filled out the form on their site, I called, and received absolutely nothing in response. Dead silence. I wondered if I would ever receive the piece that I needed to finish my bathroom due to thier lack of customer service. My persistence with the USPS paid off and the package was delivered a week after it was supposed to arrive. Anyone who has done any kind of large renovation knows how dealing with contractors and late items can be. It's stressful and a time when you need your trading partners to be there for you with great customer service. DecorativePlumbingPros was nowhere to be found.