DecorativePlumbingProsReviews of decorativeplumbingpros.com

Prompt service and excellent customer service

The service was excellent (the rep even called Toto customer service to verify a question I had) and the products ordered were as advertised. Received the shipment within the week. Great transaction.

Quick enough

Only distributor I could find with the part I was looking for. Thanks for stocking the little bits everyone else ignores.

I placed 2 orders on a saturday. This part was offerred at a great price and delivery was super fast. The other order was cancelled on Monday as not in stock. Three stars on that one but definitely 5 stars on the product that they actually had in stock.

I was able to purchase the Toto toilet drain valve in less than 5 minutes after wasting excessive time trying to buy one from Lowes and Home Depot. I called the 800 number 15 minutes after Friday posted closing service hours and phone was answered by knowledgeable CSR that knew the Toto product line and application. Based on my experience I would recommend their service and pricing. This new Toto tower valve design finally solved my leaking toilet flapper that has been a problem for years. Extremely easy to install.

Excellent service! My husband and I desperately were searching for missing hardware for our new Duravit toilet. Everywhere else it was going to take 3-6 weeks, but Scott at Decorative Plumbing had the missing hardware in their stock and overnighted it to us. He was incredibly helpful, thorough, and friendly. Honestly was a lifesaver and we're forever appreciative.

Received prompt pre-purchase answer to my question on product warranty. Great price for this Hansgrohe cartridge. Item well packaged for shipment. Hopefully my DIY installation goes well.