Decode CasinoReviews of decode.casino

Had a deposit bonus, with max $500 withdrawal. I met the terms of the roll over amount and everything over the $500 was deducted. That's fine by me. I then tried to withdraw $100 and continued playing, ran it up and back down to $1000. Then I wake up next day and my initial withdrawal was denied and suddenly I have $500. I go around and around with CS who insists that even though when the bonus terms were met, and everything over $500 was confiscated, I still cannot win anything more than $500. Then why not deduct everything over $500 the second I win it? They actually told me to withdraw the $500 and make a deposit if I want to win more. I said there is no difference, the money is my money. The terms of the bonus were met. There was no longer an active bonus so everything they claimed was nonsense. They even quoted the "rule" which clearly vindicates me. "We kindly refer you to our terms #29 which states, All of our free bonuses have a maximum withdrawal limit. In the event that the balance exceeds this limit upon completing the wagering requirements, the excess winnings will be automatically deducted and the maximum cashable amount will be reflected in the account balance." It says UPON COMPLETING!!!! Not for eternity, not as long as you leave your winnings in your account, not as long as the casino randomly decides. No, just upon completion. So anything I win with that cashable amount afterwards is mine is it not? I'm pretty sure these people just stole my money and are having a nice little party in the office. I can't even get them to expedite a Bitcoin withdrawal. I have to wait 48. For Bitcoin? This place is a joke. Update: well it's been 48 hours, still no payout. They first tried to claim I didn't request a withdrawal until today. Then I said I have screen shots, they changed their story to it takes 48 NOT COUNTING THE DAY OF REQUEST or weekends. Whatever, fine, I requested Monday, tomorrow is Thursday, let's see what excuse you have for not paying then.

The casino management has the ability to control maximum amounts regarding bets per spin and maximum withdrawal amounts. They offer a bonus and allow the player to bet more than the maximum allowed per their terms and conditions. Voiding out the bonus, when you do win from their bonus offerings. Typical, with this family of casinos. I believe this casino is a Deck Media casino. They will cut you off, however possible. Apparently, if you are a VIP - maximum bet limits are increased! And, how would someone know if they are a VIP or not? I would have guessed that I was already a VIP, I've deposited a decent amount in the last 2 months.. rarely I use their bonuses.

There is not 1 no deposit bonus

Buena aplicación

I had a balance of roughly $1600. I attempted to claim and clear a $30 bonus. I actually LOST money attempting to clear the bonus. There was something about trying to claim this bonus while I still had an active balance that was against the rules that I did not understand. OK, fine, void all play relating to the bonus. Instead, they took the entire SIXTEEN HUNDRED dollars in my account. I want to reiterate: I had a balance of about $1600, tried to clear a $30 bonus, lost money doing so, they said you can't try to get a bonus if you have an active balance and then they took the ENTIRE $1600.

If I can leave a zero review I would, this website is a complete scam! don’t waste your time and money . They will come up with some outrageous reason why your withdrawal has been canceled because you voided the terms and conditions. This scam is outrageous. Specially if you pay into it, I will be filing a lawsuit and whoever wants to join in this lawsuit is more than welcome. I will provide more information in the future and I will be promoting boycotting Decode casino all over social media.

Fun and fair

I have been back and forth for days with these folks. I play a lot of casinos online. I haven't had trouble with any of them when it comes to pay out. Decode on the other hand is fighting me tooth and nail when it comes to my address verification. I downloaded my bank statement with my full name and address. It's been declined multiple times and when I asked them why so I can go to my bank and obtain the correct document they refuse to tell me why. I went into live chat and finally got someone to tell me that my name doesn't appear on the statement which it clearly does. This is my first time I've actually tried to withdraw money and it is an absolute nightmare getting money out of these folks. It's my opinion they want you to get frustrated so you'll give up and just spend the money instead of them having to pay. I went to my bank and got my statement in printed form and it is identical to the E statement I downloaded. I've uploaded other documents from the department of motor vehicles with my full name and address and they denied those. I've sent my W-2 form in with my full name and address. They denied that. I suggest immediately getting verified before you put any money in there if you're going to play at this casino because they're extremely shady when it comes to paying the customer. If I could rate them any lower than a one I would.