Decant HouseReviews of decanthouse.com

Response from Decant HouseAug 16, 2023

Hello Brianna, Thank you for taking the time out of your day to review our products and services. We believe there are misunderstandings in your comments which I will address one at a time. Before I start, thank you for your kind words on our shipping and processing times. We work tirelessly to achieve the response you provided. Delina Cost vs Quantity You are correct, this fragrance is expensive. In fact, it is $210 for 75ml. If you do the math, that is $2.80/per ml. Your order consisted of a 1ml sample for which you paid $5.99. We run a business to make profit. This profit allows our employees to put food on their table while keeping operations flowing. We believe the cost vs quantity is very fair. Consider checking our competitors’ prices but prepared to be even more shocked. Dolce & Gabbana Summer Vibes Pour Homme Once again, you are correct. D&G are known for putting out two versions of their summer flankers. A masculine and a feminine. Hence, Pour Homme and Pour Femme. You purchased the Pour Homme version. We do not carry the Pour Femme version. This is why we put the gender designation in the title of the fragrance. These misunderstandings are understandable and if you would have taken the opportunity to experience our awesome customer service by email or phone, we would have been just as happy to explain everything. We encourage you to verify this information for yourself and ask if you could update your review accordingly. We are also providing a full refund as a courtesy. Take care. Regards, Drew

Response from Decant HouseAug 16, 2023

Hello Jerry, Thank you for taking time out of your day to review our products and services. We believe there is a misunderstanding. Your order consisted of a single item for 1ml. You might be referring to the bottle being one third full. This is correct. We use 3ml bottles for the following sizes, 1ml, 2ml and also 3ml. The reason we do this is so you have the benefit of an atomizer/sprayer. If we were to put fragrance into a smaller bottle which seemed full, you would get a bottle with those dauber things where you have to "dip stick" the fragrance. We never use those! You want an atomizer/sprayer to "open up" the fragrance so it blooms properly. Our bottle sizes and "fill lines" are listed on every product page on our website. Please confirm this information for yourself. We ask when you have verified this information, lf you could please adjust your rating accordingly. Regards, Drew