Decant HouseReviews of decanthouse.com

Response from Decant HouseOct 4, 2023

Hello Blake, Thank you for taking time out of your day to review our company and services. We appreciate your 4 star review. We believe there is some confusion over our processing and shipping policies which I will address. Processing Time On your order confirmation and on our website shipping/return policies we disclose there is an up to three day processing time and in rare cases four days. This is because we hand decant every order as they come in. This keeps the fragrance fresh and not sitting on the shelf. We never have decants "ready-to-ship". Shipping Time Normal shipping time for the cheapest service stated on the USPS website is between 3 and 5 days. This largely depends on where you are in relation to where we are. And also other factors which are out of our control once your package leaves our warehouse. Your Specific Situation You placed your order end of day Thursday, we shipped the following Tuesday (3 days processing time as we are not open on weekends) and your order was delivered on Saturday (4 days transit). Two of the nine days to receive your order crossed over a weekend unfortunately. If your 4 stars is because of this misunderstanding, we ask that you verify this information for yourself and update your review accordingly. Regards, Drew