dearbrightlyReviews of dearbrightly.com

Tried to cancel my plan a year ago. Sent two emails to customer service, two on their online portal. Received no response. Was sent product anyway and decided to just live with it, thinking it was cancelled. Then received another product! This time got a response from support but only to cancel the subscription — rude replies, no resolution to being charged for a product I did not order, and eventually no response. Incredibly crappy service, do not recommend.

Trying to do business with Dear Brightly is total Crazy Town. Initial order okay, but thereafter I was billed without receiving product. No response to my phone messages. No response to my emails. No refund. After I blocked them from making further charges to my credit card, they sent an email asking for updated credit card info. When I responded via email again explaining my problems with their company, they emailed that they could not find an account for me and asked for the email address I used when ordering (which of course is the one they used when asking for "updated credit card info). My advice: Don't go there.

UPDATE - spoke with the owner of the company and was offered an apology, explanation, and partial refund. Rating changed from 1 --> 3 The product is fine (I actually like it quite a bit), but there's some issues with the packaging. Online, all products are displayed in beautiful glass bottles. Dear Brightly charges a premium for their retinoids (read: EXPENSIVE), and their quality packaging is an integral part of the product itself. This was how I received my first order and was delighted. My second order shipped in a janky cardboard wrapping and the bottle is cheap plastic. Not at all the beautiful product they advertise. Customer service was rigid and unapologetic, and refused to issue a refund even though they sent me the wrong item. A paltry future discount doesn't alleviate the current issue that I'm left with: I paid $99 for something that I wouldn't pay $15 otherwise.