Amazing, Professional and friendly staff is becoming an excellent option for camera professionals and aficcionados to acquire gear with professional guidance and coverage any professional or enthusiast needs! Would reccomend them any day! Super creative staff!
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odette R.
CUSTOMER SERVICE AT ITS BEST
A rose by any other name still smells like a rose......so it goes with customer service. Whatever name you call it, it still means giving the best of yourself in the service of others, and the desire to bring a smile on a person's face. And this is what I got when I called Steve White at Dealsallyear, last week.
So now let me explain!!! The first time I had heard of Dealsallyear was from my son in Israel who wrote to me in a panic, instructing me to return immediately, before the deadline, meaning the same day, a very expensive camera he bought online. He told me that he had spoken to Kevin and that I had to do as he told me. However, the more I read the directions on how to return an item at the bottom of the bill, the more nervous I got. There were too many little details that needed clarification, and I decided to take things into my own hands, due to the fact that I am here in the US and Jonathan is not. I needed to know exactly what to do, in order to satisfy all the requirements for the returns, and avoid any penalties.
So, I called 908-214-7210, and a cheerful voice answered. No waiting time, no music, no recording, nothing of that sort........I actually got a real live person on the other side. Steve's engaging manner was the first pleasant surprise. He started by explaining to me that Kevin and he work in tandem. As I spoke with him, trying to explain my situation, my frown turned into a smile, as Steve took the time and used the right words to calm me down. He assured me that he was going to take care of everything, that it would be okay, if I shipped the camera the next day. I got nervous, and I asked him if he was an important person in the company. lol. lol. He started to laugh and so did I!!!!
He made me feel like a valued customer even though I was returning an item. Think about it!!!! Did he have to be kind, gracious and so accommodating? Not really, and that is when I realized what kind of a person Steve is: the ultimate pleaser, solution seeker, peace maker. Those attributes describe a customer service agent, and Steve excels at all of them.
Wait.......that's not the end of the story!!! He kept his word and called me when he got the camera, and did everything he promised he would do, and guess what???? he got me to smile again...lol.lol
Thanks Steve!!!! Now I understand why Jonathan used your services. Even though I hate shopping online, you may have won me over.
All the best
Odette ROsen
NG
Negron G.
Excellent Customer Service
I was in the market looking for a new Canon camera and there were many ads on Google and Amazon for the type of camera I was looking for but they were import models and other things that were steering me in the wrong direction.
I saw an ad on Ebay for the camera I was looking for and after looking on other websites and getting negative feedback and responses I was hesitant to contact the next person that I was interested in buying this camera from, but Stephen White and his team over at Dealsallyear.com quickly changed my opinion. They were very quick to respond to any questions or concerns I had about this model in particular and put my mind at ease about any other issues I had run into with previous sellers when trying to purchase this item.
I do photography at a professional level by running ads, photos in magazines and photos/video on various social media outlets so when it came down to getting things done in a timely fashion, the guys at Dealsallyear.com understood and helped me out by shipping my product to me within 2-3 days so I could get back to work taking the photos and video I need to for my company.
Customer service is one thing, but when you have people like the guys at Dealsallyear.com having empathy for there customers and truly leveling with them to meet their needs, well in my opinion, that's the best customer service you can ask for anywhere.
I genuinely thank Steven White and his whole crew of associates over at Dealsallyear.com and look forward to working with them again in the near future. I highly recommend checking out their website for amazing deals and prices for all your electronic needs.
Once again, thank you Steven White and everyone at Dealsallyear.com for making this whole thing happen. I wouldn't have this awesome camera for the amazing price that I got it for with out you guys!
Thanks again///
Gabe
WD
Wagner D.
Perfect customer service and fair prices
I live in Brazil and every month we need new gears that are very hard to get here in Brazil and this company always give me good prices and attention to all my needs. When make business over seas the mos important thing is trust and among this two years as customer, they get mine!
Buy with no fear, 5 stars company.
RH
Ramin H.
Awesome seller! Great customer service!
This online store provide the lowest price for good quality products that you can not match price anywhere else! Their shipment is quick, they pack your order safely as well. If you want to return or exchange your item, they assist you to find right product with lowest price ! I ordered a Sony A7Sii camera with 55 mm Zeiss lens with a price 30% less than other places. The item arrived quick as described.! Although the lens was amazing but since I wanted to use the camera for video I decided to get a lens with zoom capability. Their customer service, Alexander and Steve were so helpful, even waived the restocking fee and accepted the upgrade with another lens! They even matched the price for the new lens! They are amazing , buy with confidence and without hesitance!
SU
Sunil
By far the BEST Customer Experience, Top notch service and support
I was a little hesitant about buying my Nikon D810 online. It was an expensive purchase and I wanted to be sure everything would turn out ok. I can tell you that this was the best customer experience I have ever had with buying a product online thru their eBay store.
First off, Steven White from their Sales department who I worked with..I would highly highly recommend him. He is the best.
I work with Retailers, Brands and Customer experience and I know what I am talking about. In my line of work, I usually advise my clients on what they should do. I guess I will probably have them experience this first hand by talking to Steven..the experience was that good.
At first, I had some issues with PayPal and had to create two orders (It was a problem with my PayPal payment settings). I called Steven to explain the issue, he said he will get back to me since there were quite a few things going on with new orders. He was prompt and got his call exactly at the time he promised he would call back. Also, he was researching a lens for me and called me back about that too. I am a customer for life now and it had all to do with the way communication was handled. It was personal and Steven made sure he connected with my needs and what I was looking for.
I could go on and write more about just how customer experience should be a strategy that most companies want it on their priority list.. I guess they should talk to Steven White and experience that first hand.
Thanks for all the support and patience working with me on my new purchase. You folks are the best!! I would recommend you with a heartbeat!
Cheers,
//sunil
RG
Rachel G.
Here's to having a GOLDEN experience! 🍺
I was lucky enough to have a sales rep. by the name of Steve White make a informative follow up call. He made sure to confirm my shipping address, so that there was no room for error... and advise me about a 5 year warranty that was not purchased with my camera. Due to his helpful persuasion, I was able to make a purchase that ensure the longevity of my beloved new camera. By doing so, I can rest easy knowing my camera could have all its needs met for the next 5 years! I look forward to capturing all the GOLDEN moments along with GOLDEN faces using this fantastic little camera.... ❤️ Thanks again for creating a smile and future smiles to come. 😁 <~~ The best cheesy virtual smile a girl can give
RS
Ryan S.
How business should be conducted!
My wife and I are professional wedding photographers searching for new equipment and I was weary of choosing yet another bargain electronics outlet. Having encountered bait and switch tactics, pushy salesman and poor customer service in the past. So I put my faith in Deals All Year via their E-Bay page. My faith was not misplaced! We initially ordered two D-750's for around $3,500. The order was processed that night and shipping with a tracking number began the next day. It took just 3 days to get to my home in Ohio from New Jersey. After the products arrived we ordered a Nikon 70-200 as well and were given a slight discount for our loyalty. Again the processing and shipping were very fast. So we ordered a Nikon 24-70 to complete this years transactions and again everything went smoothly. We dealt with Kevin for all of these transactions and he was very professional and accommodating. Put your faith in Deals All Year, they will not let you down!