joan F.
Waiting for response on damaged merchandise
Got 2 tea cups, one was great, but the second was cracked. Still waiting for a response on how that can rectified.

Deal Genius features smart buys to make your life easier and more fun. From brand-name favorites at internet-low prices to never-before-seen inventions, there's always something new in store. Free ground shipping and stellar service makes shopping with Deal Genius truly shopping bliss. Orders ship within 1 business day from Chicago, IL. Always feel free to contact our knowledgeable and friendly customer support team, who prove that not all geniuses are socially awkward.
Deal Genius (dealgenius.com) has 701 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 37 reviews with 1 star · Clear filters
joan F.
Got 2 tea cups, one was great, but the second was cracked. Still waiting for a response on how that can rectified.
Margaret T.
No information on my order. Still hasn’t been received. It’s been almost a month. I never received a tracking number & No way to look up the order.
Response from Deal GeniusFeb 17, 2022
Hi Margaret Thoulouis, We were able to track your order and it looks like it was delivered to your residence on January 24, 2022 at 3:20pm by USPS. Please reach out to [email protected] if you have any other questions or concerns regarding this issue. LaTavia Deal Genius Customer Service
Ms B.
You shipped it to the billing address instead of the shipping address. Your website was difficult to use. I had to get help to get the shipping address in and then you still sent it to the wrong address. When I called, it was "Oh, when you pay with Amazon it changes the address" "You can pay to mail it back and get a refund" "Sorry your gift didn't get to the child it was ordered for".
jim S.
mr. bacon dont work with new batterys dont know how 2 return junk
Response from Deal GeniusNov 22, 2021
Hi jim_simmons, We apologize for any issues you may be having with your item. Our customer service team will be reaching out to you to see if we can resolve this issue for you! -Deal Genius Team
courtney S.
The products sucked. Shoes broke within 1 use.
Jessica L.
I ordered a 50 pc Set of Gel Pens and recieved colored pencils instead.
cheryl
The bike shorts I purchased run very small. According to the size guide I fall in the lower side of Large. I can’t pull these up over my rear end. I sent email to return or exchange for XL I received a notice saying they recite my email and someone would be in touch soon…im still waiting. Emperella brand clothes are small and customer service is non existent
Janet R.
My 6 piece birthday set with a bag, birthday card, and 3 sheets of paper contained the bag only. Also, one of the freez pak ice blankets was cut and leaking fluid all over everything in the box. This is poor packing.
Response from Deal GeniusJul 12, 2021
Hi Janet, I am really sorry that your items arrived damaged, I know you have been in touch with our customer service team and they are assisting with your replacement order. This feedback is appreciated and I will be working with our internal shipping department to avoid these types of disappointments in the future. Thank you for shopping with us here at Deal Genius! Kevin Deal Genius Customer Service Team