Leon D.
Amazing sales staff, shocking after sales support from numerous dealers!
Purchased a new shape Jag XF from Peter Vardy in Aberdeen and despite a comprehensive multi point check they failed to notice that the air conditioning was leaking in three places and wasn't functioning. Additionally I also purchased a two year Jaguar warranty and roadside assistance and was sent just a one year policy. Fair enough, everyone is human and people make mistakes. Took the car to the local dealer to have it fixed which took two visits. First courtesy car boot was broken and closed hitting me on the head. Second car hadn't been cleaned, was filthy with mud everywhere and even an apple in the passenger door storage. Then had to go to Grange Barnet Jaguar, possibly the worst dealership in the country. While waiting there for three hours just to order an additional key every single person who came into the waiting room (appx 20 people) had brought their car there to be fixed and still had the same problem, this didn't bode well. I was given a fob and paid in full, being told the blade would be sent to me within 2-3 days. 2 weeks later I started calling to find out where it was, the receptionist put me through to parts who said I would have to speak to service, service then told me I would have to speak to parts! I left a message to be called back but no call, I called twice more over the next week and left another two messages but still no call back. I then called and asked to speak to a manager, none were available so the receptionist said she would leave a message for two managers to call me back, none ever did. I've tried calling twice since then, no one is ever available and no calls have been returned. I tried emailing Jaguar customer service a week ago and no response from them either. I've still not got my key blade that I paid £300 for and am absolutely disgusted with the after care service. Not what I would expect from a premium brand.