JaguarReviews of dealer.jaguar.com

Dont lease or buy a Jaguar. I’m leasing the F-type, worst service from this dealer! Leased BMW cars b4, VW for my son, even my friend’s Chevy dealer gives better service. Horrible customer experiences for 2.5 years now. Always try to slip in extra charges and no reminders on maintenance schedule. Disputing a maintenance charge at this time after the umpth time figthing with them over service related issues that should be covered. My car’s computer showed service was due and when I called to set it up, Brad(a very unfriendly rep) told me I was too late. Car has 23k on it and should be serviced every 16k or year whichever comes first. Never received a text, reminder or was briefed of this policy. I already had 2 services done so why they deny the free (lease) maintenance in covid times is beyond me. I took this issue up with Jaguar and that proved worthless because this dealer does not want to cooperate. Go else where if u want a Jaguar. I was planning to purchase one, but no longer. Ill purchase somsthing else but NEVER a jaguar!!

“They are really nice and will do anything for you right up until the point when you’ve signed on the dotted line and then they couldn’t give a s**t. The niceties are just a front for the crap aftercare you will receive”. Picked-up new car with bird s**t burn on roof... Jaguar "This is deemed to be an external influence and therefore not something covered under the terms of the warranty"... enough said! Avoid at all costs!!!! Lucky to get one star... I would give them nothing if this site allowed

Just a bad experience got from jaguar grange Barnet. My car was taken in for a health check. When their returned my car back, and i checked it next day and found that it had some damage in the front shield, i called the garage and explained to them, and

Very condescending attitude, and overall poor communication / customer service.

My XK got a problem, jaguar assist attended and collected fast and with excellence, however they do not see through the whole process. Courtesy car from enterprise supplied through jaguar was like pulling teeth, it took me 9 phone calls over 6 hours, sometimes I was on the system, sometimes they had no record of me, then as I got frustrated, customer service thought it was ok to talk to me with the hump, unbelievable, jaguar did not deal with me correctly and there courtesy car warranty is trickery and non existent, when I finally got a courtesy car at 8.30 pm it had a fault, rubbish service, now selling my jag as do not want to experience this again. Warranty at jaguar is very poor and h@ve complained and cut off 3 times- rude.

Just had my 20 month old XJ serviced at jaguar dealer Swanswayw crewe On collection the car had been washed and looked like it had been dried with a very dirty cloth , scratched every panel and flat surfaces had a white haze on them When I complained they sent the car cleaner to see me he showed me the kit that jaguar made them use. A garden sprayer containing TFR and a very Dirty white bucket , dirt guard, ECT No one interested a lady stood by the cleaner with the c\c waiting to get my payment No one looked at the car Rubbish service

You'd think Jaguar would be synoymous with customer service and quality - sadly Jaguar Grange not only sold a defective car but took 18 months of not even sorting out myriad issues or even bothering to call back - it would have spent more time with them than us has they not kept giving us months of waiting time to get a courtesy car and book it in - and every time the faults came back - then to add insult to injury they will kindly take it back a trade in cost... really?? Let's see what the ombudsman says about your shocking contempt of customers.. steer clear of this company if you want quality and service they have no idea what it means there are plenty of quality cars on the market and dealerships who want to look after you these guys don't.

i bought my previous jaguar xf from Hartwel Bristol Jaguar but now sadly they have been taken over and what an awful shame the service is poor, staff not interested in customer service and the quality of the service is poor as well my car went back twice same fault, my advise: travel further away