Alex T.
Forget about customer service with them !
Forget about any getting any useful customer service, (what did they call it ? Concierge Assistant ) LOL !! Could not get on the live call TWICE within the week and Johnauy had this oh well 😏 tone to him. Then when I ask about the sales script he writes we don't allow those to be downloaded, you'll have to take screenshots. LOL 😆😝 I did not last the month. Pathetic ! Still waiting for my refund but they probably love the money more than their reputation 🤑 On May 26 and June 2, 2024, you reached out to us regarding access issues, and we informed you that your network appeared to have been blocked by our site provider. This issue is unique and has not affected other customers. So that is your reply? MY network was blocked by YOUR site provider And in Deal.ai's worldview that is a perfectly normal customer experience 🤣🤣🤣 You proved the point I was making. Onboard with Deal.ai at your own risk 🤣🤣 You guys at Deal.ai are a real class act !
Response from deal.aiJan 21, 2025
Hello Alex, Thank you for sharing your feedback. We’re sorry to hear about your frustrations and would like to clarify a few points regarding your experience. On May 26 and June 2, 2024, you reached out to us regarding access issues, and we informed you that your network appeared to have been blocked by our site provider. This issue is unique and has not affected other customers. We sincerely regret the inconvenience this caused and are working with our provider to prevent similar occurrences in the future. On June 3, 2024, you requested confirmation to cancel your subscription to avoid future charges, and we promptly canceled it, as confirmed in our email response. At no point during this exchange was a refund requested. The transactions prior to your cancellation were later disputed through a chargeback, and we’ve submitted evidence of our communications to the reviewing authority. If you have additional concerns or questions, please don’t hesitate to reach out to us directly at [email protected].