Karla
This place somehow closed an order that…
This place somehow closed an order that I had in my shopping cart but would NOT ship on time so I never placed the order. They placed it anyway and I didn't get notified about it until more than 24 hours later when they had shipped the order I never placed and now if I can cancel they want to charge me a 15% restocking fee!!!! For something I NEVER ODRDERED! Be careful
Response from DC Wine & SpiritsJun 7, 2025
Hi Karla, The order was processed and a confirmation email was sent, but due to a technical delay, it reached you later. A follow-up was sent as well, but by then, the order had already shipped. Once we received your cancellation request, a full refund was issued. We appreciate your understanding and are taking steps to ensure this kind of issue doesn't happen again.