Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jacqueline S.
Purchased a Pro Breeze which I thought was Debenhams. Arrived it’s rubbish trying to return now told my order not found 😡😡 they tell me a returns label was in the box No it’s not 😡😡. Paid £200 plus £10 for warranty. Unable to get any answers ..
paul H.
Pathetic non delivery of item Impossible to contact them Think twice before ordering anything off them
Louise
Ordered an item for next day delivery- nothing arrived, zero communication and took a month to obtain a refund. Will not bother again
Roisin M.
Thought I was ordering from Debenhams. Absolutely awful. 6 months waiting for a refund of €230 and only now notified it is being processed. Avoid DBZ like the plague. How have they remained in business. Surely the consumer rights people can do something?!
Lyn S.
I thought I was purchasing a solar light from Debenhams. The advert did not make it clear that the light was a 'concession' item purchased from DBZ marketplace. The solar light was clearly broken when packed-the item was too large for the box and the lantern was snapped off to fit the box. I've spent days repeating the problem by the only means available, Messenger, and I'm taken in a full circle ending every time being told to wait for customer service to contact me. They don't. I am hoping, as I paid using PayPal, that they are able to obtain a refund for me now. Debenhams used to be a good company to purchase from. I would avoid them at all cost now.
JT
The service has been appalling. Purchased an item 6th May and simply wanting to organise a return, its near on impossible still not resolved. No one responds to emails and even paying for a protected service means nothing. I am pushing this further and all I would say is stay clear!
George M.
I paid £128 for an orthopedic pillow as my wife us ill DBZ sent me a totally inferior pillow costing £36. I have contacted them numerous times, and despite sending all data requested, they cannot "find" my order Total scammers
Miss C D B.
Avoid at all costs. I purchased a chandelier through Debenhams and didn’t even take it out of the box as could see it was awful quality, hence I tried to return it. 4 times DBZ ignored me, hence I opened a case with PayPal. DBZ chose to ignore everything I asked them and would not supply me with a returns label so I had to pay for a tracked return via Royal Mail and thank god I did. They argued that they hadn’t received the item back and luckily I had proof which I had to forward about 10 times. Debenhams got involved and asked why I hadn’t asked them for a return label, but in the box it stated if you wanted to return you had to email them (DBZ) directly!! I got my money back after so much hassle but I’m out of pocket for the returns postage money and why should I be as this cost £10.10 AWFUL COMPANY
