DBZ-Store Reviews | Read Customer Reviews of dbz-store.com

DBZ-StoreReviews of dbz-store.com

DBZ-Store

About DBZ-Store

Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!

DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: dbz-store.com
Website: dbz-store.com
Category: Hobbies
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 9% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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DBZ-Store reviews

Showing 303 reviews with 1 star · Clear filters

Suleyma G.
Jul 3, 2024
Customer support is a hassle I had a…
Customer support is a hassle I had a lost items in an order of 2 and they keep throwing me through hoops repeatedly wanting me to confirm I received the other item as well when I did not and have over 14 emails saying that. I want to return a backpack that I did receive due to bad service over all but they offer me no real solutions I wanted these items for my son but after this experience I think I'm better of going In person to look for dbz items
Response from DBZ-StoreJul 4, 2024
Hello Suleyma, We're sorry we fell short of meeting your expectations. Just like Vegeta's relentless pursuit of perfection, we're always striving to improve. We've issued a refund for your order, and hope this helps restore your faith in us, much like Goku's unwavering spirit in the face of challenges.
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Mrs Rebecca Louise O.
Jun 17, 2024
Avoid
Avoid! They come under Debenhams which in the UK used to be a trusted brand but they are not to be trusted! Spent £220 on some Corten steel planters. What arrived was a joke! A bendy, flat pack cheap and flimsy knock off that when we tried to return they did the whole oh take twenty percent off and keep it it’s a one time offer! Then we said no and lo and behold it went to Fodor percent off! We said no and surprise it was keep the item we will refund you. Scammers!
Response from DBZ-StoreJun 20, 2024
Hello, Mrs Rebecca, Thank you for your review, we are a Dragon ball Z store not a home furnishing store.
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Britt P.
Jun 13, 2024
Knock off website
Knock off website , I bought shorts that in the image are nice but what I was shipped is Chinese knock off levels of garbage. From the stitching to the fabric it’s all wrong and not anything like the pictures advertised . Total rip off
Response from DBZ-StoreJun 20, 2024
Hello Britt, Thank you for your review! We apologize we did not meet your standards, please reach out to out support team, we look forward to bringing balance to the universe.
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Jim
Jun 9, 2024
The time it took to get the item was…
The time it took to get the item was way too long. I was sent the wrong item not once but twice. Very overpriced. I will never buy anything from this awful website/company again.
Response from DBZ-StoreJun 20, 2024
Hello Jim, Thank you for your review, if you could please reach out to our support team we would love to bring balance to the universe.
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Adam C.
Apr 18, 2024
I purchased the “ DBZ Son Goku Super…
I purchased the “ DBZ Son Goku Super Saiyan Kamehameha Wave Flash Ball DIY 3D LED Light Lamp × 1”, priced at around 70$ U.S, and it is absolutely terrible quality. Should be priced around 15-20$ tops. It is only a Goku toy/figure on a platform, and the light is a led Christmas light. There’s nothing 3-d about it. Save your money, trust me.
Response from DBZ-StoreMay 16, 2024
We're sorry to hear that our DBZ Son Goku Super Saiyan Kamehameha Wave Flash Ball DIY 3D LED Light Lamp didn't meet your expectations. As fellow Dragon Ball fans, we aim to deliver products that bring the same excitement and quality you'd expect from your favorite series. We take your feedback seriously and will review our product descriptions to ensure they accurately represent the item. In the meantime, please reach out to our customer service team we'll be happy to assist you further.
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Rey T.
Mar 20, 2024
Avoid this online store for DBZ items
I requested to cancel 2 orders since shipping takes forever and the figures will not make it on time for a birthday gift. Got no response from customer service for 12 hours, then all of a sudden I got an email saying the shipping labels for both packages had been made and customer service started responding. They stated they couldn't cancel since the orders already shipped. They don't pay for return shipping and you have to ship back to Canada so I'm pretty sure they saw my messages and shipped out my orders so I can't cancel. Avoid this online store.
Response from DBZ-StoreApr 7, 2024
Hello dear customer, Oops! Seems our shipping team took “Goku-speed” a bit too literally this time. 🚀 We aimed for efficient, but maybe summoning Shenron for shipping wasn’t our brightest idea. Apologies for the mix-up – we weren't trying to pull a Piccolo and dodge your cancellation. Let’s fix this: While we can’t teleport your order back, we’re here to work out a Super Saiyan Blue level of resolution for you. Thank you for your patience, which surely rivals Goku’s training in the Hyperbolic Time Chamber. Let’s chat and make things right, faster than you can say “Kamehameha!”
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Callie G.
Jan 3, 2024
Poor quality item
Poor quality item
Response from DBZ-StoreJan 21, 2024
Thank you for reaching out and giving us a review. I am so sorry you were not happy with our item quality, I would love to get a refund processed for you! When youre free please reach out to our support team with some photos of the item you received!
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Bridget B.
Jan 2, 2024
The rug arrived dirty and stained
The rug arrived dirty and stained. It looks like it has been used. I couldn't give it to my son for a Christmas gift. I'd like a refund.
Response from DBZ-StoreJan 2, 2024
Thank you for reaching out and giving us a review. I am so sorry that your rug came in dirty and stained. That is interesting as it came directly from the factory could you please provide us photos and reach out to us via chat? We would love to give another rug or a refund.
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