Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 303 reviews with 1 star · Clear filters
Benay
Seems to be one massive scam. Do not buy anything from this site. Told a refund was being processed, it never arrived. When i complained i had a dodgy whatsapp call with a guy demanding i click on a link he'd sent immediately whilst on the call with him or they will cancel the refund. Dread to think what would happen clicking on that! Scammers
GK
zero rating if possible. never received high value item over £300. they will not refund. Concessionary store has no knowledge of order.
Tirreni
Bought a pair of shoes from DBZ Marketplace through Debenhams online. Purchased on 24th April 2025, returned as they were all quality, cheap-looking, cheaply made, and the sizing was completely off. It's now 27th July and I have just received notice of a refund - over 3 MONTHS LATER -- minus £1.99 (for some reason Debenhams does that?) and minus the original £2.99 postage I paid. I'm disgusted. Not only do they look like they're worth a fiver (if that!), but the deductions in the refund is terrible, and there's no excuse for a refund to take over 3 MONTHS to be processed. Never buying from Debenhams again. They've gone way downhill and used to be my favourite shop when the Cardiff branch was open. Sad.
MRSSHARONWINCHESTER
Purchased a bag wasn't suitable, sent back 23th june, they received back 27th June, still waiting for a refund now 23rd July,. Don't not buy from this company. Messaged on WhatsApp, email, messenger, only reply you get is got to wait 14 days for refund.
Mrs D.
Still no refund for items I sent back on 21/06/2025. It says the received them on the 27/06/2025 and that the refund would be with me shortly. Currently £46.04 out of pocket. Disgusting customer service. Just automated chat bots, Whatsapp or email which they don't reply too.
MrsTee
Like most customer, avoid this co Panay. I thought I was purchasing something from Debenhams, but it turned out to be Dbz. Awful quality of bag, I returned it and they emailed to say my refund was being processed, this was on 2nd July, not 21st July and still no refund. Credit card charge back coming
Pauline
Placed order 21st June 2025 took till 19th July 2025 for them to tell me im out of time. I wouldnt even give it a one star if I was able to do so. So angry and frustrated with Debenham Customer Services. There's no number to get in touch or speak to anyone in person. You send an email or text message. They respond well after the 7 day period. You send a second email again another 7 days. Don't even look at what you require assistance with. Tell you to wait to see if item comes, give you a deadline which is well over the 2 week return or check order policy. Then have the audacity to say they can't check orders over a certain period and won't be able to do anything other than for me to go to the complaints department???? Well that's a joke. Good look with getting through to them? There very quick yo take your money, but after that your on your own. I wouldn't mind I've dealt with Debenham for years never any issues. Since they went on line totally the opposite. I will never buy anything from them. Disgraceful.
Paul C.
A tangled web resides in Dale Street Manchester. It was my wife's misfortune to deal with two of the grasping spiders! The tangle web started when my wife put a dress in the debenhams (they are not worth caps) basket. The payment page was switched to dbz. Sorry, I don't know how the switch was done but my wife duly paid the £85. I only became involved when my wife complained that the dress had not arrived. There is a different review on debehams. Contacted dbz who can't even be bothered to reply, to any emails, but the money left my wife's account quick enough. Money for nothing. dbz and debenhams are part of the same group, according to companies house, working out of the same offices on Dale Street, Manchester. Reading other reviews it amazes me that they can stay in business. Never mind one star that should be minus stars. I did notice a reviewer took them to court. I wonder if he got his/her money.
