DBZ-StoreReviews of dbz-store.com

One star only because l have to. DBZ are an absolute nightmare, I ordered a dress 24th July, Received it on 4th Aug, Returned it on 4th Aug Refund was processed 14th Aug STILL WAITING for it 27th Aug. Getting a refund, or talking to anyone from the company is a nightmare. I will definitely NEVER use this company again and l would advise looking at all reviews before ordering, l just wish l had checked before ordering UPDATE 1st Sept. My refund has finally arrived back in my account. I can safely say that is the last time l will order anything from DBZ.

Shopping from Debenhams is a NIGHTMARE!!! The customer service is POOR. They barely have staff and mostly use Ai. Those machines are programmed to give you same answers every time even when you ask entirely different questions. Getting back your refunds is like a “cow passing through a needle eye” and most times you end up without your refund. If you want to waste your money, then go ahead and shop with them, for me, I’ve lost so much money on this website that il never buy from there ever again 👎🏽 👎🏽

I ordered T shirt from this store I never received. I even put a complain and no one ever answered me back. This is ridiculous and not serious at all.

Update 26/08/2025 - I have now received a full refund (from an order of 6/7/2025). I am relieved, but will think twice about ordering again. I checked my card account this morning and payment had been received - though not notification at all from DBZ.(My original review follows this update) I ordered 2 Jackets from DBZ - supposedly from a partner company on 6/7/25. They arrived quickly, but both were much too big, so both were returned as instructed by Evri. Evri say they are lost in transit (now over a month since returning), both DBZ & Brakeburn (the partner co.) said they would repay me the money. But neither company has. I've looked at reviews and now see that both companies have a poor record with returns and refunds. Very disappointed and still trying to achieve a settlement.

Twice i have placed an order (both over £200) , the money has been taken from my account only to be cancelled as item is 'out of stock' Then why take my money in the first place. It takes weeks for a refund. It's clearly a scam.

Terrible customer service, egg chair broke after a couple weeks and all they have done is stalled and now ignore any emails. Will never use again and will get my card issuer to recover funds. Avoid like the plague.

I had to leave the country and thus wanted to cancel the order but I never could cancel it. Now I don’t know where you guys have delivered this order despite me trying to cancel the order/change the shipping address to a relative.

Item returned a month ago no refund No response after several e mails (7) disgusting customer care