DBZ-StoreReviews of dbz-store.com

Never again will I buy from this company. I thought I was dealing with debenhams! You cant speak to anyone. Emails get ignored. Returns process is ridiculous!

Waiting for refunds of 2 x £300 returns for 4 weeks. All contact via AI. Shockingly poor. Also, returned to Karen Millen at the same time. Not received that refund either. I am led to believe that all are managed under the same ‘umbrella company’. Debenhams used to be a pride of the country. I will never (alongside others) shop there again. P.s. my sister is in a similar situation - no refund after 3 and a half weeks. Terrible.

Really poor customer service. Unless you are really sure do not buy as getting your money takes longer than any other company. I am still waiting for my refund nearly 3 weeks after acknowledgement that they had received the pyjamas.

Avoid this shocking company. I have been waiting for my refund for 3+weeks. Plus they deduct the return postage that isn't made clear at point of purchase. They trade as Debenhams but they're not.

Appalling service! Ordered a dress from AX Paris through this market place. 17 days after returning still waiting on my refund. Doubt I will ever receive. £53 down! Do not purchase anything

If I could give 0 stars, I would! The worst company to purchase from! Please do not give them your money! They will either not deliver your goods, or not refund you if you change your mind and want to return anything! They have held on to my money for 3 weeks now. Return was confirmed as received! This company are causing me untold amounts of stress and so much time spent trying to get answers! They need to be shut down!

Horrible experience..I ordered a lamp shelve and used the coupon FREEDEL which is meant for having a free delivery.. I was still charged delivery fees and delivery protection charges..there is no transparency..I only realised this when I checked the amount debited in my bank app as the extra amount does not show till the end. This feels like cheating the customer. Pathetic customer service..no telephone number..communication on email, watsapp which is just AI generated replies..no proper response. I wish I should have seen the reviews..would never recommend it to anyone

I feel sick knowing that hundreds/thousands of people are battling with AI and non-customer service to get their money refunded. Debenhams is now owned and operated by Boohoo. Both their Facebook pages are full of angry people. I'm contacting PayPal and Resolver next. This is THEFT. I returned items on 27th September. Inpost confirm the parcel was back with Debenhams on 17th October. I've had zero contact, and you can only speak with a chatbot on WhatsApp or Messenger. AVOID!! Update: I had to chase it up with PayPal to get my money back. Please do the same, your bank, credit card company, etc., is the way to go. Or use the Resolver service. This company has gone down the tubes.