Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
DBZ-Store (dbz-store.com) has 490 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 303 reviews with 1 star · Clear filters
Geoff M.
Received the item, but no returns label, tried contacting Debenhams and DBZ, no response, not even sure if the emails are being read. In the end contacted Paypal and again no joy, kept referring me back to Debenhams. Just went round and round in circles Outrageous
14112
I bought from Debenhams and somehow by default ended up dealing with this company ! The product was damaged. They only respond to emails in the middle of the night and so three consecutive nights I get an email offering me discounts to keep the product. It was damaged so not fit for purpose. Finally agreed to a full refund. And then nothing, 10 days later no money back in my bank and not replying to emails. Won’t be buying from Debenhams again either!
Laiman Bin H.
Still waiting for my refund since 14/11/25. Difficult to contact. It is a SCSM
nicola P.
First time i used them I had an issue with the refund , severely delayed. This time, refund not received at all. I returned 5 items of clothing. Got an email to say they had been received and another email to say refund had been processed. It was not received. They do not respond to emails or complaint emails. There is no phone number. Had to do a chargeback through credit card company to get my money back. This is not the point, it should not be happening and they need to be stopped.
Lucy S.
Trying to organise a refund with Greet Dreams Limited. There’s no online returns portal through the Debenhams website. All you can do is email them to organise the return. Which I have done repeatedly without response. My bank say they can’t help because the item has been delivered. So misleading as you think you’re buying from Debenhams as a trusted brand. So rubbish.
Margaret K.
I feel like I have been scammed , says it all really . I think Trading Standards should be investigate.
Mrs Hannah S.
DO NOT SHOP HERE!! Using Debenhams name but nothing about it is Debenhams. Bought items, returned them and instead of getting a refund I was given "gift cards". Sent 5 emails trying to get my money back. All have been ignored. SCAM!!!
Miss Annemarie G.
Avoid avoid avoid. Ordered numerous items totalling £160. Sizing completely different so returned all in one parcel via inpost. Got email to say they will refund 1 item only. No acknowledgement of other items. Contacted via WhatsApp and only get automated reply. Sent email with all info, still waiting for a reply 1 weeks later. Online account also no longer shows 1x item up for refund. Similar issue with previous order when it took ages to get refund for returned items and online account not up to date.
