DBZ-StoreReviews of dbz-store.com

AWFUL! Avoid at all costs! I ordered a tree a few weeks ago and what was delivered was nothing like what was advertised. It was also broken in a few areas so I went into the debenhams website and realised it was an independent retailer. Little did I know it was a scam company and all emails have been ignored. Debenhams cannot allow this to happen!! I feel sorry for all these people awaiting a refund. I will never buy from Debenhams again as it runs the risk of using fraudulent companies like this one. Very disappointing and they should be ashamed taking people's money

I wish there was a zero rating. Return received 25th November. Refund apparently !! processed 2nd December. Told me it would be quicker to accept a credit on account when initially had to start a return. Had to change that to original method. Keep checking with bank. Like many others several emails , chatbot , apparent escalations which never happen. Just means they’ve cut you off the chat and will never reply again . Also a parcel not delivered or despatched from end of November , fake tracking given at one stage so had to query that with supplier. Still no actual despatch . Trying desperately to liaise with that company but difficult as order was via the dbz marketplace so going back and fourth. I would never ever order anything from them again , have an awful feeling I won’t get the goods or the refund on the other item. Also anyone even considering ordering something be aware it came up for me to pay a fee for insurance which would cover me if the order went missing etc. then if I had this insurance it would be quick to sort out. I thought that extremely strange as it would be up to the retailer and delivery company anyway to make sure the parcel got to me and if it didn’t then it would be between them to argue that one out. My extremely strong advice would be think very carefully before ordering.

After ordering and paying for my item I received a message next day stating I would receive a refund with no explanation as to why my item was not being sent. The refund was £5.60 less than I had paid. I would not use this company again.

Absolute scam website. They start the return process but you literally just go round and round in circles online, getting nowhere. If you do manage to send an item back, they will not act on it and you will be continuously chasing your money. Pure theft.

Ordered top, told 3 days later out of stock. Received email saying they would refund, then another that refund would be processed, but no refund was ever received. I got in touch again, copied the email chain of "people" I'd been dealing with only to find out these "people" were chatbots & as my complaint was not resolved it would be escalated for "human review". 48 hours on, still no response or refund, so started chargeback through credit card provider who refunded me in a few hours. Shocking company, please do NOT order from them

1 star is too much. I returned my item on 5 November and STILL waiting for my refund. I ordered through debenhams and their customer services is non existent. Absolute disgrace that I'm having to chase constantly for a refund. I know they've received my package as they emailed to say refund in progress. How long does a refund take. Very angry customer

I ordered a dining table, which never came, tracking said delivered as requested and received by Konrad, I don't know a Konrad, one email confirmed the product was returned to the warehouse, and a refund would be processed through debenhams, then debenhams email to say my refund is denied as it was delivered and handed to Konrad, I can't get to speak to anyone, emails ignored, I'm now £80 out of pocket, avoid at all cost please, awful company.

I had items delivered in split deliveries,ist parcel sent back they confirmed on 3rd December they were issuing a refund,I am still waiting,I sent 2 more items back the pod showed recieved bk on 5th December still awaiting their main confirmation to say another refund is on way,but nothing. It was ordered via debenhams and there useless as you can't talk to no1 all I keep getting told is the refund is working it's way through the system